eSIMXeSIM X is a digital channel for telecom services, enabling consumers to find and buy the best mobile offers through their favorite e-commerce platforms.
eSIMX (esimx.com) has 38 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
38 approved reviews, newest moderated first
Henry L.
**SCAM ALERT** 1. Esim does not work ... not activated on their end. 2. No customer support (no 24/7 line as advertised) as advertised. Emails go unanswered. 3. Dont fancy getting a refund as I'm sure that will go unanswered as well.
Bonaventura C.
Work as expected with no bad surprises, perfect
T H.
first time purchase of this SIM last month is also my last time i purchase from them. it never worked from the word go and despite immediate emails to them about the issue, it was not able to be resolved and despite saying they would refund - they never did.
Adam
Well priced. Easy to use. Have used it for 6 countries in the last 4 months. Prompt email support the one time I had an issue.
Lorris S.
Première fois avec une demi que c’est si compliqué comme cela. Rien ne marche et ils ne sont pas capable de comprendre pourquoi leur produit n’est pas bon alors il propose un remboursement donc concrètement on paie dans le vent puis on attend une semaine le remboursement qui n’est pas encore arrivé , cela s’apparente à du scam faites attention Je leur ai demandé une SIM de remplacement ils m’ont dit que c’était trop compliqué
Response from eSIMXFeb 24, 2025
We apologize for the inconvenience and negative experience during your trip, and we appreciate your feedback. After our verification, your order was placed on February 23rd. We communicated with you as soon as we received your assistance request. In terms of service, we strive to ensure customer satisfaction. Adhering to the principle of customer experience first, we provide free replacement for any usage issues. After you explicitly requested a refund, we promptly processed it for you. Generally, the funds will be refunded to your bank account within 5-7 days, depending on your bank. We assure you that your satisfaction is our top priority, and we will strive to resolve your issue as soon as possible. Thank you for your understanding.
Noah H.
My service has been “searching” since I added the e-sim. Their customer service is impossible to get ahold off — would not reccomend as it’s a waste of money. Edit: my order # is 2428997010000002 but it should also be available in one of The three e-mails I have written without getting a reply
Response from eSIMXOct 17, 2024
We apologize for the inconvenience and negative experience during your trip, and we appreciate your feedback. We hope to improve the issues you encountered while using our service and further investigate what happened to enhance our service. We want to let you know that we can provide a solution for you. Please provide us with the necessary information, and we will assist with a refund and gather more detailed information to improve our service and quality. We assure you that your satisfaction is our top priority, and we will strive to resolve your issue as soon as possible. Thank you for your understanding.
Moto-Transport
Great in Tunisia sousse . Cheap only needed 3gb for 1 week for 7 dollars . Tunisia telecom and did the job . Easy to install sim and works straight away with no issues .
Response from eSIMXOct 17, 2024
Thank you for sharing your experience with eSIMx! We are very pleased to hear that our eSIM worked well in the areas where you traveled. eSIMx will continue to strive to provide high-quality service and reliable eSIM solutions. Our customer service is available online from Monday to Sunday, so feel free to contact us if you have any questions.
Robert H.
Not great. Very poor service in Tunisia, so it was a waste of money. I would not use this again nor would I recommend it. I had to restart my phone numerous times to try and get a webpage to load. Also, I noticed that the advertisements were in Polish on the websites that did load, so I am not sure if the Internet connection was rerouted through Poland. Not great.
Response from eSIMXAug 23, 2024
We apologize for the inconvenience and negative experience during your trip, and we appreciate your feedback. We hope to improve the issues you encountered while using our service and further investigate what happened to enhance our service. We want to let you know that we can provide a solution for you. Please provide us with the necessary information, and we will assist with a refund and gather more detailed information to improve our service and quality. We assure you that your satisfaction is our top priority, and we will strive to resolve your issue as soon as possible. Thank you for your understanding.