Mitch
OK service, when it worked
I travelled to Bali (Indonesia) for 7 days. I'll start with the positives: - Easy to activate and register, with responsive customer support - Service worked great, for about 3 minutes at a time Negatives: - As mentioned above, the service was extremely unreliable. The 4G service would drop out intermittently to "No Service" every 2-3 minutes. Extremely frustrating when trying to travel. - Customer Support eventually helped me diagnose this issue, stating that I needed to select a certain network carrier. Nowhere in the starting documentation was this stated. Summary: I learned the lesson you get what you pay for. The service works, but be wary of provider issues.
Response from eSIMXJun 22, 2024
We apologize for the inconvenience and negative experience during your trip, and we appreciate your feedback. We hope to improve the issues you encountered while using our service and further investigate what happened to enhance our service. We want to let you know that we can provide a solution for you. Please provide us with the necessary information, and we will assist with a refund and gather more detailed information to improve our service and quality. We assure you that your satisfaction is our top priority, and we will strive to resolve your issue as soon as possible. Thank you for your understanding.