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eSIMo (esimo.io) has 32 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
esimo.io
Website
esimo.io
Category
Computers & Phones
Location
Miami
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 69% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Great app for esim, also has phone call recently which I haven’t seen in other platforms
Response from eSIMoJun 26, 2026
Thank you! Dor We're glad you're enjoying the app and our calling feature. We appreciate your support!
RS
Rav S.
So great i use it for my trip to greece…
So great i use it for my trip to greece anjoy so much from the app and customer support all works very good i use it again for my next trip
Response from eSIMoJun 25, 2026
Thanks for choosing eSIMo! We're glad your Greece trip went smoothly. Looking forward to connecting you on your next trip!
The eSIMo Team
ET
Edgardo T.
I recently travelled to Thailand and…
I recently travelled to Thailand and tried eSim for the first time because their my provider was charging me like crazy and honestly didnt understand any Thai ones. Had some issues setting up but at the end I contacted support for help and everything was resolved. No issue, connection was stable all the way.
Response from eSIMoMay 6, 2026
Thank you for the review!
IP
Iryna P.
Scammers
Scammers. They cancelled the purchase and didn't return the money to my credit card. And their internet connection is bad.
Response from eSIMoMar 29, 2026
Hello. We are truly sorry to hear about your issue and absolutely understand your frustration. Please share your ticket ID or ORDER ID on our support so we can review how our team handled your case and do our best to improve the situation for you
EB
Eli B.
Great app
Great app, used it for my trip to USA and everything worked fast and as expected
Response from eSIMoMar 25, 2026
Hi Eli . Big thanks for your support 😊 eSIMo Team
VZ
Vaclav Z.
Bought esim promo 7 days 5gb 1.90 usd,stopped working the same day
Bought esim promo 5 days 1.90, esim card stopped today in the middle of the unknown city in Malaysia , asked locals to share wifi so I could travel back to my hotel, not recommend, going back to airalo:( I used 452mb of data as I can see per logs
Response from eSIMoFeb 22, 2026
We do not sell plans for $1.90 you are confuse with ESIM.IO we are ESIMO.io please double check before you submit
D
ליעד ב.
כשתי חבילת eSIM למקסיקו עם ציפייה…
כשתי חבילת eSIM למקסיקו עם ציפייה לגלישה רציפה ונוחה במהלך הטיול.
בפועל, באזורים תיירותיים רבים החיבור היה לא יציב ולעיתים כלל לא עבד, כך שחלק גדול מהחבילה לא היה שמיש.
פניתי לשירות הלקוחות – המענה היה מהיר ואדיב, אך מעבר להסברים כלליים על “רשת” ו”קליטה”, סורב כל פתרון אמיתי. בקשה לזיכוי, קרדיט או העברת יתרת נפח נדחתה באופן גורף על בסיס מדיניות בלבד, בלי התייחסות למה שקרה בפועל.
בסכום לא גדול בחרה החברה להיצמד למדיניות במקום לקחת אחריות בסיסית על חוויית לקוח.
ממליץ למי ששוקל לרכוש – לקחת זאת בחשבון
מראש ר
Response from eSIMoFeb 17, 2026
Hi Liad,
I hope you are doing well.
First of all, we truly appreciate you highlighting that the service you received was fast and courteous. Customer excellence is a core value for us, both in terms of service and product quality, which is why it was important for us to thoroughly review your case with our support team.
Our internal review shows that you were connected to a human support representative in 11 seconds, with full guidance provided to help you complete the installation correctly and connect to the network. According to the system data, the connection was already active and data usage had started even before the assistance, but our team continued supporting you to ensure everything was working properly and that your experience was smooth.
As also explained during your conversation with the team, network quality depends directly on your physical position and the local carrier coverage available in that specific area. We provide access to multiple local partner networks, but signal conditions themselves are influenced by your real time physical location.
In addition, although the service was delivered as expected, we still provided you with a discount coupon for a future purchase as a genuine gesture of goodwill.
You also requested to transfer the remaining data balance to a different package. It is important to clarify that this action is not technically possible. Once a package is purchased for a specific destination, the data remains assigned to that package and cannot be transferred to another destination. That said, we offer our customers a very wide selection of plans ranging from single country packages to regional and global plans, allowing accurate and flexible choices based on individual needs.
In summary, our review confirms that you received support and service at the highest level we are committed to providing to all our customers. We are always here for you anywhere in the world, 24 hours a day, with professional human support and fast response times. Yes, including an average waiting time of about 11 seconds 🙂
Best regards,
eSIMo Support Team
MR
Mr Robert C.
Excellent sim for travel.
Used for the first time in Spain. Was perfect.
Used the free 500mb to ensue it worked before I purchased date.
Saved me money and topped up easily when required. Will use on all my future foreign trips.
Highly recommend and very easy to set up.
Response from eSIMoFeb 17, 2026
Thank you Robert for your feedback! We’re glad to hear the service worked well for you
