alan S.
Bought 5G eSIM, got 4G service
Original review is below. Subsequently, I proved to the company that their eSIM was being throttled back to 4G despite it being advertised as a 5G service. I did this by purchasing another eSIM and ran both services side by side from the same location. The company has now refunded my purchase and apologised. But it took hours of my time before they believed me. Like all suppliers, their first thought is that the customer is mistaken. They cannot conceive that their service is at fault. They claimed that their underlying supplier was at fault, but we purchase from them, so they are responsible for ensuring that we get what we paid for. Despite getting my money back, I have changed providers and easily found one where true 5G service is the norm. So the poor retail client needs to be careful - even when we check the details, our experience can be problematic. ——————————————————————————— Bought a Europe esim plan which advertised 5G connectivity. Underlying provider is Orange in France. I am in France in a large city and can only get 4G connectivity. I have checked all iPhone settings with the help of Claude. I have tried for half a day to get a proper response from their Esimcard without resolution. I believe my plan is limited to 4G maximum despite all documentation promising 5G. Seems like false advertising.