Clive P.
Got Stripe Server Error 500 twice - then found I had bought two!
Just like one other recent reviewer, I went to their website esimcard.com to try to buy an esim card for Mexico. All went well, I entered my Visa card details and approved the payment in the relevant app on my phone, then their website said "Server Error 500" with no indication of what had gone wrong. I assumed that I should try again - same result. So I contacted their help system and found I had purchased TWO identical cards. They agreed to refund one. I can't see that in my Visa card account yet but it may have gone through. The installation process for the remaining card was much more complicated then when I have purchased an esim before from another company - you get a QR code on your phone screen which you then have to scan - which means sending it to another device with a screen for the camera to work. All very messy. I don't know whether this will work when I get to Mexico, but the purchase rigmarole is already putting me off.
Response from eSIM CardJan 8, 2026
Hi Clive, thank you for sharing your experience. We apologize for the confusion caused by the 500 server error and the resulting double purchase. We're glad to hear our team could resolve the issue by agreeing to refund one of the charges. We understand how the installation process can be a bit more complicated than expected, especially when a QR code needs to be scanned from a different device. We're always looking for ways to streamline the process to make it easier for our users, and your feedback will help us improve that experience. Please feel free to reach out to our support team at WhatsApp: +1 (443) 746-2273 or Email: [email protected] if you still need any help or further assistance with the eSIM once you arrive in Mexico. We’re here to make sure everything works smoothly for you!