EshinesleepReviews of eshinesleep.com

Well we can’t even tell you about the bed because we can’t use it!!! We ordered the split king adjustable. We got both twin xl mattresses 2 days ago. Today we received 1 frame. And our order says COMPLETE. How is it complete when we don’t have everything???? How are we supposed to use this bed? And customer service??? There is NONE!!! You call and get an Ai bot that won’t transfer to a human. Probably because they don’t have any. We were provided only 1 tracking number so of course it says complete. FedEx can’t look anything up without a tracking number. So how are we supposed to find or get the other half of our bed?????? And worst part is the mattresses are open, like they say to do so they can inflate, so we can’t even return them. Absolutely ridiculous. We have sent 2 emails ourselves and contacted Walmart.com as that is where we bought it through. Walmart has also reached out. Absolutely unacceptable. Never again

Worst customer service ever!! If you email them they don't respond. If you try to call you get an AI named Eli who can't transfer you to a live person. If you have a problem, forget it . I ordered a mattress and adjustable bed bundle. Then received an email that said I needed to choose a different mattress because the one I wanted was out of stock. I responded with a question. When I replied to the email and still have gotten no response I have asked them to cancel my whole order. I have tried to call to cancel. I have had to dispute the charge on my credit card. I haven't received anything from them none of the bundle has been shipped so it a fairly easy process to cancel the order instead, it has been a nightmare .

Customer service is terrible. Will not email back. Contact number doesn’t work. Bought a bed a few months back and wanted to ask a question about the frame making a noise.

I filed a dispute case through PayPal because the bed frame I received is missing the 6 legs, the USB and type C ports, and the remote control. I'm unable to use the bed due to the missing parts. The customer service doesn't respond to my phone messages, I've left several messages which go unacknowledged. Customer service does not return calls! Paypal gives the seller 10 days to submit documentation. Eshine practices fraudulent activity, by submitting the documentation requested by PayPal the 10th day of the deadline. By doing this, Eshine extends the outcome of the dispute case, to exceed their 30 day return policy. Therefore, I'm unable to return the bed. Do your research, and take the time to read all the negative reviews, because they are accurate.

I received my mattresses on the 14th of November. Today is the 23rd of November and my adjustable bed frame has not yet arrived.

the power supply appeared to show the cable i needed as the cable was not listed as a part that you can order . i need the cable that goes from the power supply to the bed.

Build a better platform so the mattress don't slide out sideways when ising the mattress when you have a king size bed

We still have not received the second bed frame.