EsfrankiReviews of esfranki.com

By far the worst company I've ever dealt with. Sent a completely different item to what I ordered but their customer service team refuse to deal with it. Just completely awful, avoid like the plague.

Poorly described items, that are available in many other places for a quarter of the price. Be warned they will not give you a refund if you are stupid enough to order from them and they don't deliver what you were actually expecting. Deal with this company only if you can afford to throw your money away

I placed an order over two months ago. They shipped the wrong item, I have waited and finally asked for a refund. They refuse to refund my money and also haven't shipped anything to replace what was entirely wrong.

I ordered car dashboard clips for my and a family member’s cell phones, which took a very long while to eventually arrive. Unfortunately, the clip didn’t work and I immediately sent a request to return the items for refund the day after they arrived. I initially got an email stating that the email was received, to please take pics of the items as proof they are theirs, and their customer service dept would be getting back to me, but they never did. I sent at least 2 more emails requesting return info, but they were never answered. A couple weeks ago (2 months after the items arrived), I sent an email to Shopify, which is where they post their store to complain. Right after that, wouldn’t you know, I get an email requesting a video to prove the clips don’t serve as functioned. I did and they sent a reply that their customer service dept would get back to me with more info. The again, no answer. I sent another email and the response was that I should try one of the their air vent cell phone clips, and the return period had already expired. That’s it! I sent an email response back saying that I don’t want to use an air vent clip and that I have proof that I sent the email requesting a return the day after it arrived. Their response was a we’re sorry you had a bad experience with us and we took note of the info you shared. I’m a firm believer that this company is regularly committing fraud. They purposefully delayed and didn’t respond to attempts to return the items to push me past the return availability date! I’ll be making another complaint to Shopify against Esfranki, in hopes that they may do something. DO NOT BUY FROM THEM.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY. I ordered something FIVE MONTHS AGO, never received it, demanded a refund, and haven’t heard from customer service in three months, despite constant emails. This is thievery. If I do not receive my money back I will be forced to pursue other remedies. Again DO NOT PURCHASE FROM THIS WEBSITE. THEY ARE QUITE LITERALLY STEALING MONEY.

Really bad service, this company charged twice on my account, if you want to lose your money come a buy something

quite literally stole my money. Am now changing my bank account. No phone case. No way to trace the “order confirmation”

They are cheaters, they take the money and don't give you the product