Jackie B.
Upset at the way we were treated by just by one
Our first time in New York and obviously one of the things to do is visit the Empire State Building. Booked through a third party company for two seniors. On entrance scanned the barcode and I got through but my husband did not. Tried to speak to the gentleman at the gate but all he said was we should have another reference number. We only had one barcode from the company! Meantime he was too busy shouting at a bunch of young people that came in not to sit down. Eventually asked for someone to come and help us while I was frantically trying to find the email on my phone. Well seemingly I was not quite quick enough and that person went away while my husband was trying to explain what I was trying to do and I got easily confused due to a medical condition. The guy at the door told us I should have been quicker and that was the reason the staff member went away and still proceeded to ignore us. The female staff member eventually came back and admitted we should have gone through the turnstile at the same time (which no one had told us) and simply opened a gate to let us through! We had booked to go to the 102nd floor so it was not a cheap experience! It really spoiled our first visit to New York and otherwise what should (and for the most) was a great experience