Randall
Nothing but problems
I initially ordered the wattsaver items but in going through the website it kept adding pop-ups for another 5-6 other products to add to the order which I kept denying to move on to purchase. I eventually got on to what I believed would be a summary of the order page to review and change but that option did not happen and an item I did not want got added with no way to alter the order in any partial or full option no matter what I tried to do and all the items were charged to me. Although all three items ordered were separated for charges eventually all were mailed together which was confusing as well as initially I only wanted two of the three items and couldn’t adjust any of this. I immediately tried to cancel the total order but was only lead to an email contact where I stated I wished to cancel the unwanted item which had no option to do so. After this inconvenience I decided to cancel it all within minutes of the initial order and sent yet another email requesting to cancel everything and not ship any of the order to me. I received several email responses from the customer service agents which lead to a back and forth offer trying to give me partial refunds and have me keep the items when they arrived but no option to cancel order. After five emails from me to cancel and not ship any of the items they said I would get a full refund and they would send me an RMA# for return of the products. I attempted to get clarification on the RMA was and the RMA process but received nothing in terms of information on this from them. I went to return the package and had to pay $20.00 to do so. I attempted a few more emails to the company to see how this could occur since I did everything I could to cancel this order before it shipped. I have not heard back from them since my last two emails and do not believe I will. I hope they may attempt to remedy this situation as I was more than communicative from the start to cancel and not ship the order. This overall is poor customer service and a really confusing and disappointing ordering system format that is not user friendly nor customer caring. I would urge caution to anyone looking at the company for any form of business with them. R. M.
Response from EsaverwattSep 24, 2026
Hello Randall, Thank you for taking the time to share your experience and feedback. We are very sorry to hear that the ordering process felt confusing and frustrating, especially when you were trying to decline added items, review your order, and cancel quickly. We understand your concern that an unwanted item was added, that the charges and shipping were confusing, and that your efforts to cancel and get clear return guidance left you disappointed. We value every customer interaction and opinion, and while many customers share positive experiences and good results, we take concerns like yours seriously. At this time, we have not been able to locate your order in our database using the information available in this review. We would still welcome the opportunity to look into this further if you contact our support team with your full name, order number, and purchase email. Sincerely, Harley Wilson Customer Experience Coordinator EsaverWatt

