Brian M.
Controller broke after a couple of…
Controller broke after a couple of sessions. Company is stalling me on a replacement Company responded that I am “at the top of the list” for a new controller. If there is a list of customers waiting for a new controller it means they have a defective product. I have filed a charge back with my credit card company under the Fair Credit Billing Act.
Response from ErythroslightOct 20, 2026
Hi Brian, Thank you for sharing your feedback, and for your patience. We know your replacement is taking longer than it should, and we’ve expressed that on our end. As we mentioned in our previous follow-up, we will make sure your remote is expedited. We will be following up with you via email soon. Regards, Erythroslight Support



