Karla D.
They delete comments from instagram
The nails are very pretty but the customer service is terrible and takes away from the business. They will not respond to emails, dm’s or messages sent through the shopify app. They also delete comments from their instagram.
Response from ErsanailsAug 20, 2025
We sincerely apologize for the inconvenience caused by our delayed response. This occurred due to occasional glitches in our system, which disrupted the timely handling of messages—and we regret falling short of the smooth service experience you deserve. We also want to clarify an important point: we will never delete customer comments. If you encountered an issue where a comment seemed unavailable, it is likely caused by a technical problem . Rest assured, we take these system and service gaps seriously. Our team is already working to optimize the system, address these occasional glitches, and prevent similar delays or technical issues from happening again.