ErsanailsReviews of ersanails.com

Response from ErsanailsJul 30, 2025

Hi Rachel, We’re truly sorry to hear that your nails didn’t arrive in time for your wedding day. That must have been incredibly disappointing, and we completely understand your frustration. We also sincerely apologize that our service did not meet your expectations. Regarding returns, due to hygiene concerns and FDA policies, we either have to fully disinfect all returned nails or not accept returns at all. As a small team, we unfortunately don't have the capacity to process returns in this way, and we hope for your understanding. We’re also sorry to hear that the sizing didn’t work well for you. I’ve just submitted a request for your information — could you kindly provide your order number and email address? We’d love to get in touch and see how we can offer a form of compensation. We truly apologize for any inconvenience caused and will be sure to share your feedback with our team so we can improve going forward. Warmly, Customer Service Manager Ersa Nails

Response from ErsanailsJul 30, 2025

Hi Theresa, I'm truly sorry for the delay in getting back to you. Due to some team members on sick leave recently, our Customer Service Team has been a bit short-staffed, which has unfortunately caused slower response times. We sincerely apologize for the inconvenience and the frustration this may have caused you. I’ve just submitted a request for your information — would you mind sharing your order number and email address with us? This will help us check the status of your package as quickly as possible. Again, I’m really sorry for the inconvenience. We’re also passing your feedback along to our team internally to help improve our service moving forward. Warm regards, Customer Service Manager Ersa Nails

Response from ErsanailsAug 20, 2025

Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️

Response from ErsanailsAug 20, 2025

We are truly sorry that you had an unpleasant experience with our service—this falls short of the standard we strive to provide, and we take full responsibility for the frustration caused. As a follow-up to resolve your concern promptly, our team has already reached out to you . Please feel free to reply to our earlier message with the images at your convenience. We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations.

Response from ErsanailsAug 20, 2025

We are writing to sincerely apologize for the delay of your order. This unexpected hold has caused inconvenience to your experience, and we feel truly regretful for falling short of your expectations. To better assist you, we would like to check: have you received your order at this time? We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations.

Response from ErsanailsAug 20, 2025

We are truly sorry that you had an unpleasant experience with our service—this falls short of the standard we strive to provide, and we take full responsibility for the frustration caused. As a follow-up to resolve your concern promptly, our team has already reached out to you, requesting relevant images of the issue. These materials will help us verify the details accurately and implement an effective solution without delay.

Response from ErsanailsAug 20, 2025

There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer! When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly. If you choose our Solid Nail Glue Gel, here are some important tips to ensure optimal application: 1. UV Lamp Usage: When using the UV lamp to cure the Solid Nail Glue Gel, please ensure the lamp is in close contact with the surface of the nail. The curing time should be at least 120 seconds. For the best results, we recommend curing the nails from different angles, with each angle receiving at least 120 seconds of exposure. 2. Amount of Glue Gel: Use an appropriate amount of Solid Nail Glue Gel. Applying too much can negatively affect the adhesion and curing process. A small, adequate amount will provide the best hold. To ensure your concern is fully addressed, we’d like to check in: has your issue been resolved at this point? If it remains unresolved, please feel free to share your relevant details (e.g., order number, problem description) with us via this email. Once we receive your information, our team will reach out to you promptly to assist with troubleshooting and find a solution.

Response from ErsanailsAug 20, 2025

We sincerely apologize for the inconvenience you encountered recently—this is not the smooth experience we aim to provide for our customers, and we feel regretful for any frustration caused. To ensure your concern is fully addressed, we’d like to check in: has your issue been resolved at this point? If it remains unresolved, please feel free to share your relevant details (e.g., order number, problem description) with us via this email. Once we receive your information, our team will reach out to you promptly to assist with troubleshooting and find a solution.