Janka V.
Total dissapointment
I am absolutely dissapointed with their service! I submitted an order on 29th of July, unfortunately faulty,as I added an extra set of ersa nails pro touch kit. I immediately recognised the mistake and tried to modify/cancel my order. There were no options to do this. My only choice was to turn to customer support. I sent them 8 (!!!!) emails from 29th of July until today, 10th of August. It’s totally infuriating that I haven’t received a single reply or apology during this period. Cherry on the top, that they even left out a UV lamp from my order!! At this point I don’t even care about the quality of their products because this experience was so highly dissapointing. I will never buy from them again!
Response from ErsanailsAug 18, 2025
We sincerely apologize for the delay in addressing your previous inquiry—this was caused by an unexpected system issue on our end, which prevented us from timely processing and responding to your request. We deeply regret the frustration or inconvenience this may have brought you, and we take full responsibility for this oversight. To prevent similar situations, our team has started implementing stricter monitoring and maintenance protocols to ensure system stability moving forward. To help us accurately locate your order and provide targeted follow-up , could you please share your order number and the email address linked to your order? Once we receive these details, we will immediately review your case and proactively reach out to you with updates or solutions. Thank you for your patience and understanding. We value your trust and are committed to making this right for you.