ErsanailsReviews of ersanails.com

2.5136 reviews
Personal Care

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Ersanails

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About Ersanails

Ersanails is listed under Personal Care.

Ersanails (ersanails.com) has 136 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: ersanails.com
Website: ersanails.com
Category: Personal Care
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 83% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

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Ersanails Reviews | Read Customer Reviews of ersanails.com

ErsanailsReviews of ersanails.com

2.5136 reviews
Personal Care

Write a review

Website

Ersanails

Write a review

Ersanails reviews

Showing 65 reviews with 1 star · Clear filters

Veronica
Nov 6, 2025
I ordered OVER A MONTH AGO
I ordered OVER A MONTH AGO with no updates on shipping and only one email a week after ordering saying there were delays. They didn’t reach out at all until I emailed customer service. It feels like they are never going to actually mail me anything and are just hoping I forget I paid so they can keep the cash. I ordered the first week of October and nothing has been shipped. Honestly just get your nails done at an actual salon and avoid ersa.
Response from ErsanailsNov 7, 2025
Hi love, I’m reaching out to follow up on my request for additional information sent three days ago. This information is essential for us to efficiently address and resolve your issue. We haven’t received your response yet and wanted to check if you need any clarification or assistance with providing the details. Could you please contact us at your earliest convenience to share the required information or update us on your status? We’re committed to resolving your matter promptly and appreciate your support. Best regards, Sky Ersa Nails
Report
Kristiina
Nov 1, 2025
Dropshipping company
Ordered nail glue and UV-lamp that did not work with darker nails at all and they did not even warn about it (they also sold darker design nails so). When I sent them a complaint they sent me an AI generated answer about how they are ready to solve my issue or even refund. I said partial refund of UV-lamp could work. And then they never wrote me back. I left a 2 star review on their page and they did not even leave that up so their products only have 4 and 5 star reviews visible. Instead they mailed me and said sorry and gaslighted me that they definitely responded to my refund request blaming it on spam folder. After all that sketchy behaviour and false advertisement and seeing other people's experience I think they are just a dropshipping company that sell other people's products for a lot more money. Nasty liars and scammers. Edit: Waited for your funny reply. Hilarious lying and you do this under every low review, amazing. Makes sense why you don't leave the bad reviews up on your own page lol. I wonder are your horrible replies also AI generated or somebody actually writes them?
Response from ErsanailsNov 3, 2025
Hi love, We sincerely apologize for any inconvenience caused by this matter. Thank you for providing your order details – they have been extremely helpful for our verification. After checking our records, we can confirm that the relevant email was sent to you as scheduled. To ensure we address your product concern promptly, we have recontacted you via email. Could you kindly share a short operation video that shows the product issue? This will allow us to verify the situation thoroughly and provide an effective solution as soon as possible. Please feel free to reach out if you have any questions or need further assistance. We appreciate your patience and cooperation. Best regards, Sky Ersa Nails
Report
Jennifer P.
Oct 20, 2025
No exchanges. Useless order or now trash
Significant delay on shipping. When the nails arrive they are much smaller than their size guide. They won’t exchange for size even if you haven’t used the nails, which means $100 order goes in the trash. Don’t make the same mistake I did
Response from ErsanailsOct 21, 2025
Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails
Report
EM
Oct 17, 2025
Nails shipped from China, returns policy is not legal in the EU
They say they are a small business and market their nails as carefully handmade, but ship from China. I tried to return my order after learning it was shipped from China, not the US, but they don’t accept returns even if you haven’t opened the package at all. Shops selling to EU customers however must comply to EU laws that state you have the right to return an order without giving a reason.
Response from ErsanailsOct 20, 2025
Hi love, We hope this email finds you well. First, we want to sincerely apologize for any inconvenience you’ve encountered with your recent purchase—we understand how disappointing it can be when things don’t go as expected, and we truly value you taking the time to share your concerns. Regarding your request for a return, we need to gently remind you of a detail outlined in our after-sales policy. For products like this, we are unable to accept return requests based on hygiene considerations. This guideline is in place to protect the health and safety of all our customers, as even unpackaged items may no longer meet the strict hygiene standards we promise. We hope this context helps you understand why this policy is necessary. Of course, we respect your right to make choices that align with your needs. If this return policy doesn’t fit what you’re looking for, you’re always welcome to decide not to place an order for such products in the future—we want you to feel confident in every purchase you make with us. Once again, thank you for your patience and understanding. If you have any other questions or need further clarification, please don’t hesitate to reach out. We’re here to help in any way we can. Best regards, Sky Ersa Nails
Report
EH
Oct 4, 2025
Awful quality, customer service is shady :(
I was so excited for these nails but one of my two sets arrived damaged and the other set did not stay on longer than a day despite careful nail prep. Customer service ignored me repeatedly so I filed a dispute with my CC company. Customer service then promised me a refund for the damaged items if I cancelled the chargeback, I felt bad thinking this a small business so I canceled it and then they never refunded me. Pretty awful experience, and poor quality. Such a shame because the designs are so pretty :(
Response from ErsanailsOct 7, 2025
Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails
Report
Morgan
Sep 30, 2025
Horrible customer service and terrible refund policy
My first time ordering from them was horrible and I will never purchase from them again because of their customer service. I placed an order with them paying extra for expedited shipping in order to get the nails in time for my upcoming vacation. I then received an email that due to their own supply issues it would be further delayed another week before they could ship the nails to which I requested a cancellation. The order was miraculously shipped the next day and I was told they could not process a refund due to their policy. I have gone back and forth with them through email to which they promised me a refund and then went back on their word and claimed it was an intern who wasn't aware of their policy. All in all, order from NailPhoria instead if you're looking for a good company with excellent quality press on nails.
Response from ErsanailsOct 2, 2025
Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails
Report
Laura K.
Sep 28, 2025
Good product, shitty customer service
Well the first two shopping trips were fine, I loved their toe press ons in particular Although when I inquired on the 3rd of September regarding customisation they never responded, and when I inquired today about a missing package that should have been delivered on the 19th they were less than helpful. Actually scratch that they were of so little help I could have farted into the wind and gotten more use from the response
Response from ErsanailsSep 29, 2025
Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails
Report
McKenna G.
Sep 23, 2025
It’s honestly refreshing to see people…
It’s honestly refreshing to see people are also having an issue with their order regarding shipping. I had two orders from them. The first time, my order took forever to actually ship but thankfully I got them with that 5-7 day shipping period. However my current order? They haven’t even sent the items out and they’re asking me to wait patiently because of “limited staffing and an upsoar of orders”. Understandable HOWEVER I ordered these on the 12 of September. It’s now the 23rd and still no shipping information. I decided that if I have no information by the 26th, I’ll just have to dispute the charge. Close to $100 spent on nails that I fear aren’t coming. Update: order? Still delayed. But they gave me a discount code for $10 off next purchase so….there’s that. Update #2: finally got the shipping information! Yippie! However, seeing as it’s coming all the way from China? Yeah not sure how they thought 5-8 days + 2-5 days of making each set of nails would be enough time. If you order from here, please note that your order can take anywhere from 5 days to a month to get to you. Despite this very annoying experience, I’m really excited for my order to come in. Though now I know for next time to order my nails at least a month in advance 🧍🏾‍♀️ if I could give 2.5 stars I would Update #3: im actually truly baffled by how horrible their customer service team is. Like another review on here, they emailed me asking that I cancel the chargeback now they shipped my package. Ersanails, why would I cancel a chargeback that was made days before you shipped my package? A package I have yet to receive? I wanted to support this small business. I wanted to believe that all this was just a one time thing. But upon seeing other reviews and how my own situation only gets worse? Fire the entire CX Team and try again.
Response from ErsanailsSep 24, 2025
Hi love, First and foremost, we sincerely apologize for the shipment delay of your order. We understand the frustration this may have caused, and we take full responsibility for this inconvenience. According to our logistics tracking system, your order now shows as delivered and signed for. To ensure you have successfully received your package, we would like to confirm with you: Have you received the order? Additionally, we have checked the email address linked to your order and have not found any messages from you regarding further issues or inquiries. Since we cannot verify the content you may have intended to share, we kindly request that you provide the contact method you used to reach out to us. This will help us locate your previous communication and address your concerns accurately. Please feel free to reply to this email or contact our customer service team if you have any questions. We appreciate your patience and cooperation, and we are committed to resolving any remaining issues for you. Best regards, Sky Ersa Nails
Report

About Ersanails

Ersanails is listed under Personal Care.

Ersanails (ersanails.com) has 136 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: ersanails.com
Website: ersanails.com
Category: Personal Care
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 83% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Personal Care

Write a review

Ersanails reviews

Showing 65 reviews with 1 star · Clear filters

Veronica
Nov 6, 2025
I ordered OVER A MONTH AGO
I ordered OVER A MONTH AGO with no updates on shipping and only one email a week after ordering saying there were delays. They didn’t reach out at all until I emailed customer service. It feels like they are never going to actually mail me anything and are just hoping I forget I paid so they can keep the cash. I ordered the first week of October and nothing has been shipped. Honestly just get your nails done at an actual salon and avoid ersa.
Response from ErsanailsNov 7, 2025
Hi love, I’m reaching out to follow up on my request for additional information sent three days ago. This information is essential for us to efficiently address and resolve your issue. We haven’t received your response yet and wanted to check if you need any clarification or assistance with providing the details. Could you please contact us at your earliest convenience to share the required information or update us on your status? We’re committed to resolving your matter promptly and appreciate your support. Best regards, Sky Ersa Nails
Report
Kristiina
Nov 1, 2025
Dropshipping company
Ordered nail glue and UV-lamp that did not work with darker nails at all and they did not even warn about it (they also sold darker design nails so). When I sent them a complaint they sent me an AI generated answer about how they are ready to solve my issue or even refund. I said partial refund of UV-lamp could work. And then they never wrote me back. I left a 2 star review on their page and they did not even leave that up so their products only have 4 and 5 star reviews visible. Instead they mailed me and said sorry and gaslighted me that they definitely responded to my refund request blaming it on spam folder. After all that sketchy behaviour and false advertisement and seeing other people's experience I think they are just a dropshipping company that sell other people's products for a lot more money. Nasty liars and scammers. Edit: Waited for your funny reply. Hilarious lying and you do this under every low review, amazing. Makes sense why you don't leave the bad reviews up on your own page lol. I wonder are your horrible replies also AI generated or somebody actually writes them?
Response from ErsanailsNov 3, 2025
Hi love, We sincerely apologize for any inconvenience caused by this matter. Thank you for providing your order details – they have been extremely helpful for our verification. After checking our records, we can confirm that the relevant email was sent to you as scheduled. To ensure we address your product concern promptly, we have recontacted you via email. Could you kindly share a short operation video that shows the product issue? This will allow us to verify the situation thoroughly and provide an effective solution as soon as possible. Please feel free to reach out if you have any questions or need further assistance. We appreciate your patience and cooperation. Best regards, Sky Ersa Nails
Report
Jennifer P.
Oct 20, 2025
No exchanges. Useless order or now trash
Significant delay on shipping. When the nails arrive they are much smaller than their size guide. They won’t exchange for size even if you haven’t used the nails, which means $100 order goes in the trash. Don’t make the same mistake I did
Response from ErsanailsOct 21, 2025
Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails
Report
EM
Oct 17, 2025
Nails shipped from China, returns policy is not legal in the EU
They say they are a small business and market their nails as carefully handmade, but ship from China. I tried to return my order after learning it was shipped from China, not the US, but they don’t accept returns even if you haven’t opened the package at all. Shops selling to EU customers however must comply to EU laws that state you have the right to return an order without giving a reason.
Response from ErsanailsOct 20, 2025
Hi love, We hope this email finds you well. First, we want to sincerely apologize for any inconvenience you’ve encountered with your recent purchase—we understand how disappointing it can be when things don’t go as expected, and we truly value you taking the time to share your concerns. Regarding your request for a return, we need to gently remind you of a detail outlined in our after-sales policy. For products like this, we are unable to accept return requests based on hygiene considerations. This guideline is in place to protect the health and safety of all our customers, as even unpackaged items may no longer meet the strict hygiene standards we promise. We hope this context helps you understand why this policy is necessary. Of course, we respect your right to make choices that align with your needs. If this return policy doesn’t fit what you’re looking for, you’re always welcome to decide not to place an order for such products in the future—we want you to feel confident in every purchase you make with us. Once again, thank you for your patience and understanding. If you have any other questions or need further clarification, please don’t hesitate to reach out. We’re here to help in any way we can. Best regards, Sky Ersa Nails
Report
EH
Oct 4, 2025
Awful quality, customer service is shady :(
I was so excited for these nails but one of my two sets arrived damaged and the other set did not stay on longer than a day despite careful nail prep. Customer service ignored me repeatedly so I filed a dispute with my CC company. Customer service then promised me a refund for the damaged items if I cancelled the chargeback, I felt bad thinking this a small business so I canceled it and then they never refunded me. Pretty awful experience, and poor quality. Such a shame because the designs are so pretty :(
Response from ErsanailsOct 7, 2025
Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails
Report
Morgan
Sep 30, 2025
Horrible customer service and terrible refund policy
My first time ordering from them was horrible and I will never purchase from them again because of their customer service. I placed an order with them paying extra for expedited shipping in order to get the nails in time for my upcoming vacation. I then received an email that due to their own supply issues it would be further delayed another week before they could ship the nails to which I requested a cancellation. The order was miraculously shipped the next day and I was told they could not process a refund due to their policy. I have gone back and forth with them through email to which they promised me a refund and then went back on their word and claimed it was an intern who wasn't aware of their policy. All in all, order from NailPhoria instead if you're looking for a good company with excellent quality press on nails.
Response from ErsanailsOct 2, 2025
Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails
Report
Laura K.
Sep 28, 2025
Good product, shitty customer service
Well the first two shopping trips were fine, I loved their toe press ons in particular Although when I inquired on the 3rd of September regarding customisation they never responded, and when I inquired today about a missing package that should have been delivered on the 19th they were less than helpful. Actually scratch that they were of so little help I could have farted into the wind and gotten more use from the response
Response from ErsanailsSep 29, 2025
Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails
Report
McKenna G.
Sep 23, 2025
It’s honestly refreshing to see people…
It’s honestly refreshing to see people are also having an issue with their order regarding shipping. I had two orders from them. The first time, my order took forever to actually ship but thankfully I got them with that 5-7 day shipping period. However my current order? They haven’t even sent the items out and they’re asking me to wait patiently because of “limited staffing and an upsoar of orders”. Understandable HOWEVER I ordered these on the 12 of September. It’s now the 23rd and still no shipping information. I decided that if I have no information by the 26th, I’ll just have to dispute the charge. Close to $100 spent on nails that I fear aren’t coming. Update: order? Still delayed. But they gave me a discount code for $10 off next purchase so….there’s that. Update #2: finally got the shipping information! Yippie! However, seeing as it’s coming all the way from China? Yeah not sure how they thought 5-8 days + 2-5 days of making each set of nails would be enough time. If you order from here, please note that your order can take anywhere from 5 days to a month to get to you. Despite this very annoying experience, I’m really excited for my order to come in. Though now I know for next time to order my nails at least a month in advance 🧍🏾‍♀️ if I could give 2.5 stars I would Update #3: im actually truly baffled by how horrible their customer service team is. Like another review on here, they emailed me asking that I cancel the chargeback now they shipped my package. Ersanails, why would I cancel a chargeback that was made days before you shipped my package? A package I have yet to receive? I wanted to support this small business. I wanted to believe that all this was just a one time thing. But upon seeing other reviews and how my own situation only gets worse? Fire the entire CX Team and try again.
Response from ErsanailsSep 24, 2025
Hi love, First and foremost, we sincerely apologize for the shipment delay of your order. We understand the frustration this may have caused, and we take full responsibility for this inconvenience. According to our logistics tracking system, your order now shows as delivered and signed for. To ensure you have successfully received your package, we would like to confirm with you: Have you received the order? Additionally, we have checked the email address linked to your order and have not found any messages from you regarding further issues or inquiries. Since we cannot verify the content you may have intended to share, we kindly request that you provide the contact method you used to reach out to us. This will help us locate your previous communication and address your concerns accurately. Please feel free to reply to this email or contact our customer service team if you have any questions. We appreciate your patience and cooperation, and we are committed to resolving any remaining issues for you. Best regards, Sky Ersa Nails
Report

ErsanailsReviews of ersanails.com

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