ErsanailsReviews of ersanails.com

Response from ErsanailsDec 9, 2025

Hi Vipul Chandel, We are writing to formally respond to your repeated requests for a refund for Order #58139, and to clarify our position in accordance with our official after-sales policy. As previously communicated multiple times, we have confirmed via the logistics data provided to you that your order was successfully delivered on December,04,2025 to the address you registered . We have also shared the full contact information of the logistics carrier iMile, contact details:+600566221 to assist you with any delivery-related inquiries. Despite our provision of complete logistics proof and carrier contact information, you have not attempted to contact the carrier to verify the delivery status or file a formal claim, nor have you provided any evidence to support your claim of non-delivery (such as delivery confirmation records from your residence, surveillance footage, or a written statement from the property management/carrier confirming undelivered items). Our after-sales policy clearly stipulates that refunds for “non-received” orders will only be processed when: 1) the carrier confirms the order was lost or undelivered; or 2) the customer provides valid evidence proving non-delivery. Since your request fails to meet either of these criteria—you have ignored the available logistics evidence, declined to engage with the responsible carrier, and provided no supporting documentation—we are unable to approve your refund application. To draw a parallel: this is equivalent to requesting a refund from a store simply by claiming “non-receipt” after the courier has confirmed delivery to your address, without contacting the courier to resolve the issue or providing any proof of non-delivery. As the seller, we no longer hold possession of the product once it has been handed over to the carrier and confirmed as delivered; therefore, we cannot process a refund under these circumstances. We urge you to contact the logistics carrier immediately using the information we provided to investigate the delivery status. Should the carrier confirm the order was lost or undelivered, or should you obtain valid evidence of non-delivery, please share this documentation with us, and we will revisit your request in accordance with our policy. We wish to emphasize that while we fully acknowledge your right to seek resolution for your concerns, mutual respect is fundamental to all communication. Regrettably, your repeated use of disrespectful and inappropriate language in previous correspondences is unacceptable and creates an unnecessary barrier to constructive dialogue. Our customer service team is committed to assisting customers with professionalism and patience, and we equally deserve to be treated with courtesy and respect. We reserve the right to limit or suspend communication if disrespectful language persists, as we strive to maintain a respectful environment for all parties involved. This decision is final and based strictly on our after-sales terms and the available factual evidence. We appreciate your understanding and cooperation. Sincerely, Flora Ersa Nails Customer Service Team

Response from ErsanailsDec 9, 2025

Hi Franchesca Ilagan, Thank you for contacting us concerning the status of your order. We highly appreciate your patience and understanding as we strive to ensure your order adheres to our stringent quality standards. First and foremost, we would like to clarify the timelines that were explicitly communicated to you at the time of your purchase. Our production process typically requires 4-7 business days, and our standard shipping service also has an estimated delivery period of 5-8 business days. Please note that "business days" refer to Monday through Friday, excluding Saturdays and Sundays. For additional details, you may refer to our complete shipping policy via the following link:https://ersanails.com/pages/shipping-policy. Based on the order date you provided, your order remains within the normal delivery timeframe. Please be kindly advised that we do not accept rush orders; therefore, we sincerely request your continued patience. We will exert every effort to ensure your order is processed and dispatched promptly. Should you have any further questions or require additional assistance, please do not hesitate to contact us at your convenience. We are committed to providing you with timely support. Sincerely, Flora Ersa Nails

Response from ErsanailsNov 27, 2025

Hi Anastasiia Komolova, We are writing to formally follow up on your order #56155. As previously confirmed via email on yesterday, we have successfully processed the cancellation of your order and issued a full refund to your original payment method. and the funds should have been credited to your account within 3-5 business days as per standard banking procedures. We wish to address the misleading claims you have made about Ersa Nails in public forums subsequent to receiving the refund. We are perplexed by these allegations, as our team fulfilled all obligations regarding your order cancellation and refund in a timely and transparent manner. To substantiate our compliance, we have retained complete email correspondence records—including the initial refund confirmation, order cancellation details, and our responsive communications with you—which we are prepared to disclose as evidence if necessary. Ersa Nails upholds the highest standards of integrity in all business operations and values the trust of our customers. We take false or defamatory statements that harm our brand reputation seriously. We kindly request that you cease making misleading claims about our company in public spaces immediately. Should you continue to disseminate inaccurate information that damages Ersa Nails' reputation, we reserve the right to take all necessary legal measures to protect our legitimate rights and interests, including but not limited to pursuing legal action for defamation. We remain committed to resolving any genuine concerns you may have. If you have not yet received the refund or require further clarification, please contact us directly via email, and we will assist you promptly. We trust you will act responsibly to rectify this matter. Thank you for your attention. Sincerely, Flora Ersa Nails

Response from ErsanailsNov 11, 2025

Hi Claire, We are writing to further clarify the issues you raised regarding product size selection and the refund request, and to seek a reasonable resolution based on factual information and our service terms. First of all, we would like to reiterate how to choose the correct product size: we have provided extremely clear size instructions for all products, and we also sent you the corresponding detailed size guide link. According to our email records, you did not consult any questions about the size before placing the order. This oversight led to your failure to notice the unique characteristics of the short almond style, which is not our responsibility. We have always made every effort to provide comprehensive product information to help customers make appropriate purchasing decisions, and the prerequisite for this is that customers fully review the relevant instructions or consult us in a timely manner when in doubt. Secondly, you have been emphasizing that the product quality is not up to standard and thus request a refund. You also stated that you have thrown the product into the trash. However, you only provided photos of your hand, which completely failed to show the specific problems of the product as we requested in the first email. More importantly, we have not received the returned product yet. It is hard for us to understand why we should provide a refund under such circumstances. Does this mean that you expect to use the product for free after using it? In addition, it is clearly stated on our homepage that due to hygiene and cleanliness reasons, we do not accept product returns or issue refunds for used products. This is a basic service standard to ensure the health and rights of all customers. Finally, we must solemnly remind you that if you continue to slander our brand on various platforms and even through your bank, which infringes on our reputation rights, we will be forced to take corresponding measures. This includes publicly disclosing the complete email communication records between us and reporting your malicious refund behavior to your bank. We have always respected the legitimate rights and interests of customers, but this does not mean that we will bear the consequences for problems caused by your improper operation and use after you have used the product, especially when you cannot provide any videos or photos to prove the so-called "product quality issues". We still hope to resolve this matter through friendly communication. If you have any supplementary materials that can prove the product problems, please provide them to us immediately. We will re-evaluate the situation based on the materials. Looking forward to your reply. Sincerely, Flora Ersa Nails