ErsanailsReviews of ersanails.com

Response from ErsanailsFeb 27, 2026

Dear MADISON, We want to take a moment to express our sincere gratitude for your unwavering support since you placed your first order with us on April 4th of last year. It’s customers like you who make our work so rewarding, and we’re truly honored to have earned your trust over the past year. Your positive feedback on Trustpilot is the highest form of recognition we could receive, and we are incredibly thankful for it. At Ersa Nails, we continuously strive to improve our products and services, ensuring we meet the needs of our valued customers. Knowing that we’ve had the privilege of serving you brings us great joy, and we are committed to maintaining and even exceeding the high standards you expect from us. Rest assured, we will keep working hard to provide you with the best possible shopping experience and never let you down. Your continued satisfaction is our top priority, and we are excited to be a part of your journey with us. Once again, thank you for your ongoing support. We look forward to continuing to serve you and exceeding your expectations in the future. Best regards, Flora Customer Service Team Manager Ersa Nails

Response from ErsanailsFeb 27, 2026

Hi Sandy! 🥰 We are thrilled to hear that you love our nail sets so much—15 sets since last month is such an amazing compliment, and it means the absolute world to us! We sincerely apologize for the frustrating experience you had with the solid glue. It truly breaks our hearts that the application didn’t go smoothly for you, and we totally get why this was such a letdown. To help you get the perfect long-lasting wear you deserve, we’ve already sent our step-by-step solid glue tutorial video straight to your email! You’ll find all the pro tips and tricks to make sure your nails stay stuck firmly and beautifully, no matter what. If you have any questions at all while following the tutorial, or if you need any further help with your nail sets, please don’t hesitate to reach out to us anytime. Our team is always here and ready to assist you! We’re also so excited you’ve ordered our Magic Nail Glue Kit—we have full confidence it’ll be a game-changer for you! Thank you endlessly for your incredible support and for sticking with us despite the hiccup. You’re the best, and we can’t wait to see you rock your gorgeous nails soon! 💅 Best regards, Flora Customer Service Team Manager Ersa Nails

Response from ErsanailsOct 7, 2025

Hi love, We hope this email finds you well. First and foremost, we want to sincerely apologize for the series of inconveniences caused to you—including the initial order shipment delay and the subsequent delay in our response to your cancellation request. After reviewing our chat records, we confirm the following details: Your order experienced an unexpected shipment delay, for which we take full responsibility. We received your email requesting order cancellation, and we proposed shipping the in-stock items first as an alternative solution. You kindly agreed to this proposal, but our system encountered a technical issue that caused a delay in receiving and processing your confirmation email. This led to further waiting time, and we deeply regret this oversight. Currently, we have urgently contacted our logistics colleague to prioritize the shipment of your in-stock items. They will initiate the shipping process immediately, and we will send you the tracking number via email as soon as it is generated. Once again, we apologize for the frustration these delays may have caused. Please feel free to reply to this email or contact our customer service team if you need further updates or have any questions. We appreciate your patience and understanding. Best regards, Sky Ersa Nails

Response from ErsanailsAug 18, 2025

We were thrilled to hear that you love our products—your support and appreciation mean the world to our team. Knowing our nail sets have brought you joy is what drives us to keep crafting thoughtful, beautiful pieces. As we continue to refine our designs and expand our offerings, we’re already looking forward to the next time we can surprise you—whether with a new style that matches your taste, or even better quality that exceeds your expectations. If you ever have thoughts on future designs or need help with your current set, feel free to reach out anytime. Thank you again for choosing us. Here’s to more lovely moments with our nails!

Response from ErsanailsAug 18, 2025

Thank you again for choosing us. Here’s to more lovely moments with our nails!