Silvia A.
I wish I checked the reviews before…
I wish I checked the reviews before spending over £100 on nails... Horrible customer experience, vague timelines and condescending statements. Please avoid and just support more local businesses. I wish I did. Update 30JUL2025: the nails arrived and I will say they are beautiful, packaged really nicely and been working great with the liquid glue. Customer service has been in touch, not much success on partial refunds but at least there was some communication and offers to make it right.
Response from ErsanailsJul 30, 2025
Hi Silvia, We’re truly sorry that our service didn’t meet your expectations. Your satisfaction means a lot to us, and we’d really like to understand more about your concerns and how we can make things right. I’ve just submitted a request for your information — could you kindly share your order number and email address with us? We’d love to get in touch with you directly to better understand your needs and where we may have fallen short. We sincerely apologize for the inconvenience caused and would like to offer a resolution that works for you. Your feedback will also be shared with our team to help us improve and serve you better in the future. Thank you again for bringing this to our attention. Warmly, Customer Service Manager Ersa Nails