ErsanailsReviews of ersanails.com

Response from ErsanailsAug 18, 2025

If you find the nails to be slightly too small, we recommend using a hairdryer to gently heat the nail piece. After warming it, press down on the nail for 10-15 seconds. This should help expand the nail piece slightly to better fit your nails. You also can refer to this video on our Instagram: https://www.instagram.com/reel/C_lPTSXvlCC/ We’re truly sorry to hear our product didn’t work as expected for you—this is not the experience we want to deliver, and we deeply regret any frustration or inconvenience it has caused. To help us fully understand the issue and provide targeted support , could you please share your order number and the email address linked to your order? Once we receive these details, our team will quickly locate your order information, review your case, and proactively reach out to you to resolve the problem promptly.

Response from ErsanailsJul 30, 2025

Hi Meg, We’re so sorry to hear that your nails didn’t stay on as expected after applying them. That must have been frustrating, and we completely understand your concern. If you’re open to it, we’d love to help! You can find helpful tutorials on our Instagram page, where we walk through each step of the application process. Proper prep and application technique—especially when using sticky tabs—can make a big difference in how long they last. Here’s our Instagram: @ersanails And if you ever need one-on-one help or have questions at any point, please don’t hesitate to reach out to us at [email protected]. We’re always here to support you.💗 Warmly, Customer Service Manager Ersa Nails

Response from ErsanailsJul 30, 2025

Hi Zoe, I’m so sorry to hear that one of the sets didn’t fit quite right. That’s definitely not the experience we hope for you to have. If the set you received was in the short almond shape, it may help to know that this shape tends to run a bit smaller than others—we try our best to note this on our size chart, but it can still catch people by surprise. We’d love to help make this better for you. If you’re still unsure about the sizing or need support choosing a better fit, please don’t hesitate to email us at [email protected]. We’re here to guide you through it and ensure your nails feel just right. Thank you so much for your patience and for giving Ersa Nails a try. We truly appreciate you. 💗 Warmly, Customer Service Manager Ersa Nails

Response from ErsanailsJul 30, 2025

Hi Isha, We’re truly sorry to hear that there were some issues with the nails you received. Occasionally, daily wear and light bumps can unintentionally scratch or fade the nail surface — this can happen from regular activities and we understand how frustrating it must be. If you noticed this issue shortly after receiving your nails, please don’t hesitate to reach out to us at [email protected]. We’ll be happy to arrange a replacement for you. We’ve just submitted a request for your information — if you could kindly provide your order number and email address, we’ll review the details and get back to you as soon as possible. Thank you for your understanding, and we’re here to help however we can. Warmly, Customer Service Manager Ersa Nails

Response from ErsanailsAug 20, 2025

We sincerely apologize for our delayed response to your previous inquiry—this does not meet the service standard we strive to provide, and we regret any extra inconvenience this may have added to your experience. To ensure your order concern is fully resolved, we’d like to check in: Has the issue with your order been addressed at this point? If the problem remains unresolved, please feel free to share relevant details (such as your order number, a brief description of the issue, or related screenshots) via this email. Once we receive your information, our team will reach out to you promptly to assist with troubleshooting and find a satisfactory solution. Thank you for your patience and understanding. We highly value your trust and are committed to making things right for you.