ErsanailsReviews of ersanails.com

Response from ErsanailsJun 4, 2026

Hi Fiona, we’re truly sorry for the unpleasant shopping experience. If this is related to a shipping issue, please feel free to contact us anytime at [email protected]. We’ll do our best to help resolve it as soon as possible. We’ve already requested your information through the platform. Please kindly provide your order details when you can, so our team can look into it and arrange a proper solution or compensation for you. If your package has not shipped for a long time, it may be due to an issue with the shipping address. If your package has already shipped but has not arrived, there may have been a problem during transit. Once we receive your information, we’ll check everything right away. We truly care about your shopping experience and will make sure this is taken care of.

Response from ErsanailsMay 13, 2026

Hi love, thank you for sharing your feedback. We’re truly sorry to hear that you feel this way. We want to kindly clarify that every Ersa Nails set is handmade by our professional nail techs. We take a lot of pride in our craftsmanship, and we’ve also shared comparisons on our social media to show the difference between our handmade nails and mass-produced nails from platforms like Shein or Temu. If you purchased from us and have any concerns about the craftsmanship, quality, or whether the set you received matches what you expected, please feel free to reach out to us anytime. Our customer service team will be happy to look into it and help resolve the issue. We’ve also requested your information here so we can better understand your concerns and assist you further. Thank you again for giving us the chance to make this right.

Response from ErsanailsMay 13, 2026

Hi love, we’re truly sorry to hear about your experience, and we completely understand how disappointing this must have felt. Customer experience means a lot to us, and we’d really like to learn more about the issues you mentioned with the glue gel, removal pen, and overall wear time so we can look into this properly and help make it right. We’ve already requested your information through Trustpilot so our team can further assist you. You’re also very welcome to contact us directly at [email protected] with your order details, and our customer service team will get back to you as soon as possible with support. Thank you for sharing your feedback. We truly hope we can help resolve this and give you a better experience with Ersa Nails.

Response from ErsanailsMar 18, 2026

Hi Lisa, Thank you for taking the time to share your feedback—we truly value every customer’s experience and want to address your concerns thoroughly! First, regarding the sizing issue you mentioned: we explicitly note on our official size chart that customers need to order one size up for the Short Almond nail shape. We understand that this detail might be overlooked occasionally, but our team has repeatedly clarified this sizing tip in pre-purchase communications. Additionally, we clearly state on our homepage that if your measured nail size falls between two numbers, or if you have any sizing doubts at all, you should reach out to our customer service team for personalized guidance before placing your order. Regrettably, we didn’t receive a sizing consultation from you prior to your purchase, which led to the mismatch you encountered. We also want to emphasize an important point about our return policy for hygiene reasons. Press-on nails are personal care items that come into direct contact with the skin. Accepting returned products would pose a serious risk of cross-contamination and compromise the health and safety of our other customers. This policy is non-negotiable and is designed to protect everyone, and we sincerely hope you can understand our commitment to hygiene standards. Lastly, about the wear duration of the nails: our homepage features a detailed step-by-step tutorial video that covers proper application and maintenance to maximize longevity. After checking our records, we found that there were no email communications from you regarding issues with the nail’s durability before this review was posted. If you encounter any application problems in the future, please don’t hesitate to contact us—our team is always ready to provide you with tips and support to help you get the best wear experience. We strive to ensure every customer is satisfied with their custom press-on nails, and we hope this explanation clears up any misunderstandings. If you have further questions, feel free to reach out to our support team anytime. Best regards, Ersa Nails Update 18/3：Based on the customer’s own response, it is clear that no consultation was made with our customer service team regarding size selection prior to placing the order. Without the customer providing measurements or reaching out for guidance, it is not possible for us to determine whether the purchase may have been incorrect—especially considering that the email communication referenced only began yesterday. Regarding the claim about not purchasing the short almond style, our size chart provides very clear and detailed measurement instructions to assist customers in selecting the correct size before ordering. We make every effort to ensure this information is accessible and easy to follow. According to our customer service records, all after-sales cases that fall under our responsibility have been properly resolved. The only exception applies to cases where sizing issues arise due to incorrect self-measurement or selection, which unfortunately falls outside the scope of our after-sales policy. As already clearly explained in our initial response, we believe the situation has been addressed in full. The remaining judgment can be left to those reading this review. We appreciate your understanding.

Response from ErsanailsMar 17, 2026

Let’s set the record straight regarding this review. First and foremost, our customer service team provided detailed, patient guidance to the customer no fewer than three times during our communication. Our size chart clearly and prominently advises that customers should select one size up when purchasing the Short Almond nail shape—a critical tip we highlight to ensure the best fit. Despite this explicit recommendation, the customer chose to ignore our advice, claiming that sizing up would make one of their fingers feel too loose, and insisted their own measurements were correct. What followed was that the customer ordered the wrong size, opened and used the press-on nails, and then demanded a full refund. We had to politely decline this request, and here’s why: press-on nails are intimate beauty products that directly contact the skin. For the sake of hygiene, safety, and fairness to every single customer, we cannot resell used products to anyone else. This policy is clearly stated on our official website for all to see. We deeply regret that the customer left this malicious review simply because their unreasonable refund request was denied. We stand by our policies, which are designed to protect the rights and interests of all our valued customers. For those who wish to verify the facts, we are fully prepared to make the complete email communication records public for everyone to judge fairly. At our brand, we prioritize honesty and transparency above all else. We will never compromise on our principles to satisfy unfounded demands, and we remain committed to providing high-quality, handcrafted press-on nails and sincere service to customers who respect our policies and guidelines.

Response from ErsanailsMar 9, 2026

Hi Tonya Mccann, Thank you for reaching out to us regarding your previous order. After checking our system with your name, we located an order placed on December 8, 2024—which is nearly two years ago. To ensure we can efficiently and accurately address your inquiry, could you please provide us with the order number associated with this purchase? The order number is the most direct way for us to retrieve the complete order details, including product specifications, transaction records, and any prior communication history. Additionally, we noticed your mention of “asked for a nail set” in your message, and we would like to seek further clarification on this point. Could you please elaborate on the specific context of this request? For example, were you referring to a complimentary nail set that you expected to receive with your order, or a separate request related to the products you purchased? We apologize for any inconvenience caused by this clarification process. Once we receive the order number and your detailed explanation, our team will prioritize reviewing your case and providing a tailored solution for you as soon as possible. Thank you for your patience and cooperation. Best regards, Ersa Nails --------------------------------------- We are writing in response to your recent feedback regarding our discontinued product. We sincerely apologize for any inconvenience or dissatisfaction this matter has caused you. We wish to clarify that the style you purchased (or intended to purchase) was discontinued solely because the essential raw materials—specifically the coated nail glue and decorative accessories—are no longer manufactured by our authorized suppliers. This is a supply chain constraint that is completely outside of our control. As a brand committed to delivering handcrafted press-on nails of consistent quality, we cannot compromise by using substitute materials that would alter the product’s performance and appearance. We recognize that the unavailability of a preferred product is disappointing, and we empathize with your frustration. However, it is important to note that product discontinuation is a common industry practice when key raw materials are no longer accessible. We do not have the capability to resume production of this specific style under any circumstances.

Response from ErsanailsFeb 28, 2026

02.28.2026 (Updated) We are writing to further address your feedback and related claims, with a focus on clarifying factual details and reinforcing our position as a genuine handcrafted press-on nail studio. 1. On the Lack of Substantive Evidence for Your "Confidence" You stated, “I can read and write Chinese, so I’m confident in what I found” after viewing similar-looking product images on platforms like Temu or Taobao. However, we must emphasize that this confidence is entirely unbacked by objective, tangible evidence. A credible judgment on product similarity and quality cannot be based solely on online image comparisons. It requires purchasing both products, conducting a side-by-side analysis of handcrafting details, material quality, fit precision, and durability—none of which you have done. Your ability to read Chinese has no logical connection to validating product attributes, and we fail to see how this translates into a factual basis for your claims. 2. On the Legitimacy of Our Public Response to Your Review You claimed your negative review is “real data” rather than a retaliatory act following an unsuccessful after-sales request. In response, we assert that our public statement detailing the full incident is completely objective, fair, and justified. We strictly adhered to privacy protection standards—no personal information such as your address, contact details was disclosed. Our only goal is to provide transparency for other consumers, who have the right to understand the complete context behind your review, rather than relying on one-sided feedback. This practice aligns with the principles of fair market communication and consumer rights to informed decision-making. 3. On Your Unfounded Doubts About Our Handmade Narrative Regarding your comments on our “marketing and pricing associated with a handmade narrative”, we have provided conclusive evidence to refute your doubts: we offer customized services that factory-mass-produced products cannot match, including custom designs from customer-provided images, personalized nail shape adjustments, and size tailoring. We also shared completed order photos from other clients to verify our craftsmanship. Despite this, you continued to update your negative review with biased, unsubstantiated opinions. This behavior is what constitutes a malicious review with traceable evidence. We want to make it clear that we will never compromise on baseless negative feedback, whether it comes from competitors or other parties with ulterior motives. We welcome you to publicly share all email correspondence between us—we are fully confident that these records will prove our claims about your malicious review. 4. On Our Production Process and Final Position Our production process is a proprietary trade secret, and we also uphold the privacy rights of our 32 professional nail artists. That said, we have provided sufficient proof of our handcrafted identity, including our customizable service offerings and positive reviews from satisfied customers—all of which confirm that we are a legitimate handcrafted press-on nail studio. In contrast, your entire argument relies solely on “similar images” from other platforms, with no additional evidence to support your claims. We reserve the legal right to protect our brand from defamation and false accusations. Despite having sent you multiple cases and evidence via email, you chose to ignore all of them. Therefore, we will no longer respond to any further comments from you. Justice speaks for itself. --------------------------------------- 02.27.2026 Due to character limits, this post cannot be published. The negative customer review stemmed from our refusal to provide after-sales service for an order placed two years ago.