EROADReviews of eroad.com

Eroad is very frustrating to deal with. There is absolutely no customer service at all and no one gets back to you regarding your queries. We have been overcharged for faulty units that we had sent back and it took me over 6 months to get the refund. After calling out account managers phone, I found out that they had left and their phone had been handed to a new lady. I had been advised our new account manager would be in touch to introduce themselves, but I am still waiting for the call. I would not recommend this company to anyone as it stands at the moment.

As a driver it’s terrible. Isn’t accurate for changes in speed zones. Doesn’t allow for different weight distribution in vehicles when sensing harsh braking or cornering. Very clunky 90s capacitive screen that may or may not sense your input. It needs a button to flag issues with accuracy of mapping but doesn’t. We have to make phone calls though our organisation to flag issues. Unit impedes vision in the vehicle and is a safety issue. Overall has a very negative effect on our work culture. If other similar work came up without this I’d be far more likely to jump ship. There’s a place where the sun doesn’t shine, and this belongs there

Worst customer support iv ever encountered.

THEY WILL NOT RESPOND ONCE YOU SIGN A CONTRACT! We've had them for the last several years. Insane amount of phone calls, emails and support requests to fix current units, and question charges. Once you sign the contract, you're stuck! We added new trucks to the fleet, needed more units to get those trucks on the road, and despite the many, many phone calls, didn't receive a single response in a 2 month time period. DO NOT USE! RUN AWAY AND FIND ANYONE ELSE! YOU'LL THANK ME LATER!

Still waiting for technical support to fix our issues, it's beyond ridiculous! They have no problem charging us for the product that we cannot use, but no-one their team seems to be able to respond or resolve the issues.

For a small company, EROAD is not the way to go. We purchased an additional device, and our contract on all devices was extended. Sales person refused to return calls. A year or so later, a couple of our owner/operators decide to get their own authority. We ask EROAD if we can transfer ownership to the drivers. Nope. EROADS is as inflexible as a company can be. Simply not a good fit for an owner/operator or a small company.

Great service.

Eroad has maintained outstanding reliability, technical support and continuous upgrades to meet the needs of the customer.