Erno LaszloReviews of ernolaszlo.com

chat time wait was more than 15 minutes so I had to email and answer came hours later so decision was already made

I enjoyed my products but was extremely disappointed that I didn’t receive any free samples although I spent about $100 I had to do 2 separate orders because their site was glitching.

I have been an Erno Laszlo customer for more than 40 years. I am disappointed in your customer service. When I call in to ask a a question about the product the response is usually vague. However my biggest complaint is that you have been out of Firmarine SPF 30 for a long time with no good answer about if/when it's coming back or what will replace it.

It is just a personal opinion - I do not care for a lot of your packaging. Molly is the only Customer Service assistant that is patient and explains everything clearly. I will not call for assistance anymore unless there is a real problem. Your products and sales get 5 stars.

You ran out of a great value I wanted to buy, the 3-10 set with ok sizes of serum, eye cream, and face cream.

Based on a Facebook promotional ad for Erno Laslo shake it, I decided to give the product another try. I used this product about 30 years ago and stopped because it was just too Matte. The Facebook promotional ad showed a “new and improved shake it “which left the model with a glowing Dewey finish. When the product reached me, it was once again just a flat matte and no Dewey finish. I spoke with a beauty advisor multiple times and finally she disclosed the truth about the product and the model had used additional products that are not sold by Erno Lazlo to get that Dewey finish. To me that’s bait and switch. Now I will say that the skin care regime is fabulous, but my ultimate goal was to have the beautiful glowing and Dewey finish skin like the model that was advertising only “shake it “, not any other products.

Usually i rec free samples, but now i do not

I wish there was a Erno Lazlo consultant one coukd work with. I want the best choice of products possibly.