Erika PeñaReviews of erikapena.com

Very helpful customer service ; I had a really great experience shopping there . Everything felt professional and high end from start to finish Truly recommend

Amazing customer service, beautifully made dresses with high quality material and incredible colours. Each item comes in a gorgeous black bag with the logo embroidered on it.

*******************SCAM, SCAM, SCAM************ DO NOT, repeat DO NOT PURCHASE from this business. You will not get what you paid for. I bought a dress and when it FINALLY arrived, it was nothing like the dress I had ordered except for the color. I paid over 300, for a $25 or less dress. They make the packaging look expensive but trust me what’s in the package is very cheaply made - BYER BEWARE!!!!!!!

Do not purchase from this store. Cheap quality for a lace fabric that looks extremely cheap. Shipping took forever once it arrived I placed a return request and since I had used the “join the newsletter” discount code it became a final sale item. This is completely dishonest and false advertising from this cheap “designer”

I had an awful experience with Erika Peña and deeply regret ever trying to purchase from this company. I was shopping for a birthday dress and selected an item based on photos that clearly showed a dress with a belt/scarf. Only after completing the purchase did I realize that I was charged $142 for just the belt/scarf, not the dress itself. Yes, I acknowledge that I should have read the description more carefully — however, the product photos were extremely misleading and created the clear impression that a dress was included. I contacted the company immediately, before the item was shipped and before I received anything. Despite this, I was told they have a strict no-return policy and could only offer $133 in store credit, claiming the rest was taken by the government as tax — which makes absolutely no sense for an order that was never fulfilled or delivered. I tried resolving this through my bank, but the charge was still applied in October. When I contacted Erika Peña again in November, I was told they were “still in dispute with the bank,” even though the bank had already confirmed the company received the funds. Now it is February, and no one has followed up. I never received the product, never received the promised store credit, and the company simply kept my money. This feels incredibly unfair and unprofessional. The lack of transparency, accountability, and customer care is shocking for a brand charging luxury prices. I feel taken advantage of and completely ignored. Do yourself a favor and stay away from this company. This was an awful experience from start to finish.

Review of Jeanine lace dress for which I paid 678 USD: Absolutely the cheapest and worst fabric I have ever seen: rough lace that scratches the skin, no label indicating fabric, care, country of manufacturing, and no return policy, just a scam!

WARNING: do not buy from this company, it’s a scam! Many reviews online, horrible quality made in China and the customer service refuses to make things right. They also filter all the reviews on their website, so nothing bad shows up

Absolutely terrible … I was so excited to see this dress! Saved for it for months and once I had it i was about to cry … I’m paying 500€ for a dress that looks like from SHEIN. Wrapped in plastic, claiming to be sustainable. It’s way too big even though I ordered a s. It looks so cheap I can’t even wear it !! Don’t fall for this … and than no REFUNDS ! That’s absolutely insane !! This company needs to take accountability