EricpuzzleReviews of ericpuzzle.com

Order placed on 5.12.2022 and still waiting for shipment! It’s not all, I send many emails to them and as an answer they are trying to get my BSN number from Netherlands explaining that they need it for the shipment (I am not allowed to give this number to anyone? And for sure not to freaking fake company, after reading all reviews). They asked for it now. It’s 25.01.2023. I want to get my money back for this fraud!

I ordered two puzzles on December 4. The tracking info said they were delivered on Dec 30th to Rangiora in the South Island. I am in Auckland in the North Island. I have emailed many times . The tracking code doesn’t correspond with NZ Post who they says it was with. I asked for refund or replacement as is now January 22. No response . Said they are still investigating . Looks like they give fake tracking information . Very disappointed. Buyer beware of this company 12 Feb 2023. The company keeps assuring me that they will send me a replacement . I keep asking for the tracking number and all I get is that they are still getting the order ready ( 2 months later ) DONT BUY FROM THEM 13 Mar 2023. I gave up on receiving the puzzle - ( they kept advising that they would send me new tracking info soon. They did not. I asked for a refund on the 27 Feb. They said they would request one for me. Two weeks later and nothing. 23rd March 2023 I received a full refund. So while it was a hassle and I didnt get the puzzles at least I got my money back

They sent the wrong item and when I asked them to send me the right one they just offered me a coupon which doesn't cover the cost of the puzzle. I made them aware of the the consume rights act of 2015 and they just offered the coupon again. They are not honest sellers and are incredibly dodgy in their emails. I would definitely never buy again from them and wouldn't recommend them either.

I accidentally ordered the same item twice. The confirmation went to my junk email. I attempted to cancel the order 20 minutes after making it on Dec 17. I was told the shipping process had begin. It did not ship until 12/26! I disputed with my credit card and won. The order was shipped, but to another address in another city/state! The first and original order (which I still wanted) shipped later and never arrived to me, although their website indicates that it was delivered. I am now disputing that one too! This company is a scam.

SCAM!!! Ordered on Dec. 6, tracking says it was delivered on Dec. 19 - except it was delivered to Quebec and the delivery address is in Ontario and no one from support will return my emails.

I agree with the reviews about Eric Puzzle. I had ordered 2 puzzles on 12/10/22. My order still had not changes status and shows "awaiting shipment" it is now 1/6/23 and I have not received any updates on my puzzles. I do not recommend this company.

wrong tracking nr. Ordered Dec. 4 got a tracking nr for another address than mine . Contacted Ericpuzzel January 3, and are now waiting for answers for the right tracking or my money back.

SCAM! my order is marked as delivered but is not. It never arrived. i wrote to the support multiple times but the refound was not possible... all traking systems on the web marked my order as delivered 2 weeks ago. The support says "is all ok"