EricpuzzleReviews of ericpuzzle.com

This company is a scam. Ordered several puzzles in early December (its 3+ months later now). After about a month I got a tracking number. The tracking they sent me was for someone else in California (I'm in Kansas). Repeated requests through their support email just tell me "they delivered it" or "we're investigating" and then I get ghosted. They won't respond to any of my requests now. My experience seems to be the same as many others.

Det samme som mange af de andre skriver, bestilte i november, og de kan mig en track kode, som tilhørte en anden pakke, de bad mig kontakte dem som skulle levere pakken, de fortalte at det ikke er dem. som har fejlet, og jeg tog derfor kontakt til Eric puzzle, som ville kigge på det, men de venter aldrig tilbage, heller ikke da jeg igen igen skrev til dem Hold jer fra dem

Absolutely awful company. I wanted to get something for my mother for her birthday and they sent it out but ended up in wales. I live the other side of the uk. Multiple emails they told me to speak with royal mail but it was not royal mails fault they had the address incorrectly put on there. The company wouldnt own up to the fact they screwed up. Wouldnt give a refund and never responded to emails. Scam company dont trust it.

Commande payée mais jamais reçu. Pas de remboursement. Pas de suivi. ARNAQUE

Is this even a company? Ordered Dec 2022, send many emails after due date arrived, being told replacement were sent, nothing still, asked for refund, would have received refund "voucher" within 5 - 7 days....one story after the other. STAY AWAY....scammers and fraudsters stealing your money!

I wish I could give 0 stars. I ordered in December 2022 and to date still have not received either my puzzles or a refund. Apparantly they delivered to my office when it was closed for the Christmas break and the tracking reference they gave me (supposedly Royal Mail) does not work. Chased several time by email but still nothing. Never again. Rubbish

Complete scam. After a month, contacted them, they wanted a lot of personal information (things they have no business asking for). after that, here are their responses: 1st response: " Hi! Thank you for sending us the information needed, We have checked your order and is now ready to ship in 2-5 business days. If you have any question, please don’t hesitate to email us and we will be happy to assist you! Kind regards, Mathew " Following this 1st response, everything can be summed up to these type of replies (except the one asking personal info): " Thank you for reaching us! We are very sorry about the delay caused but we are glad to say that your package has been processed and is now preparing for shipment. Please bear with us as we communicate to the management. Once finished, we will email you right away with the tracking number. Kind Regards, Ponce " BEWARE - utter scam.

I ordered 2 puzzles in December which never came. I emailed about a refund and they claimed it had been delivered. The tacking page is a dodgy fake page. They still haven't refunded.