Acme Computing I.
Mixed Bag
In general a positive experience. The measurements on the website need to be taken with a grain of salt as sometimes they refer to the actual dimensions, and other times the dimensions with a fudge factor built in. For instance, the width of a desk my specify 60", but in fact only be 58". This can be misleading as the same spec might not compare apples to apples with another, even on the same site. This can be overcome by asking for help via email. I received prompt responses. A bigger problem, and the subsequent mark-down of stars, was caused by the company stating that the shipment would be in a week to ten days. However, when the order came through the deliver was over a month out. The explanation, that there was a strike at the docks, while plausible didn't rectify the situation, nor was any compensation offered for the delay. As of this writing the new shipment date has not yet been reached, so I can't speak to the quality of the product or the accuracy of the now-revised and tardy shipment date.
Response from Ergo ExpertsJun 25, 2015
Thank you very much for taking the time to share your experience with us! Height adjustable desks are a little tricky since some manufacturers include a one inch "buffer" around the work surface to account for uneven floors or walls, any accessories that may be attached to the desk like a monitor arm, and for wires that may hang over the edge from your screens and peripherals. We try to make this specification very clear in our descriptions but as you mentioned you do have to keep an eye out for this between different brands. The situation with the delays from the manufacturer are very unfortunate and we do deeply apologize for the inconvenience this has caused. We try our very best to have custom orders processed and shipped as quickly as possible, but on rare occasions circumstances may arise that can cause unforeseen delays from the factory. We're working diligently to have your order delivered as soon as possible and we sincerely appreciate your patience! Please don't hesitate to contact us at any time for continued support via phone and email. We greatly appreciate your business! Kind regards, Mike Richards