Ergode.comReviews of ergode.com

I ordered this book on January 12th. They did not supply a tracking number, which I thought was strange until my package did not arrive on the given date. When I contacted the seller I was told that the package was returned to sender due to an incorrect address, which cannot be my fault as nothing else on my account has this issue. I contacted the seller and they informed me that I would be required to pay the $3.99 in shipping for reshipping the order when I was not at fault. After this I called the seller directly. They then told me that they would not charge me for the shipping, and they would send the order when they received it. This was February 6th. I then called again on Feb 10th, when they then informed me that my shipment still had not been received yet, and they were going to charge me $3.99 again. After finally re-iterating that I would not pay for someone else's mistake, they told me that they would contact me in 48 hours and update me on whether or not my book had arrived at their warehouse. As of February the 16th I had not heard a word, so i called again. After being fed excuse after excuse about their non-existant warehouse, I finally began to exhaust every option by digging through their convoluted support structure. I called every day and left bad reviews everywhere until one day i received my book in the mail. The receipt was NOT from Ergode and was for 20$ more than I paid. They presumably shipped it to me to shut me up. Persistence pays off when you're scraping scum off of your shoe. *They have requested removal of this review for bogus reasons, please shop carefully folks!* **If proof is needed of purchase, I can provide correspondence and screenshots of my order**

i spend nearly 200 dollars to buy a hair dryer which break after two use. checked online found no warranty. it is a fake product. also they give a fake tracking number. the shipment did not arrive as they promised. very bad experience. will treat this money as a lesson. never buy from no name trash website

Items ordered, never shipped, provides a tracking number that USPS cannot find, claims the product is drop shipped from the manufacturer, then is back ordered, stalls with Sears, claiming to process refund, never does. Don't waste your time or money.

I was shopping for a gold floor lamp and found one on the sears.com website. While in a local Sears store, I made the quick decision to order it from Ergode, one of the marketplace sellers. I was attracted by the low price and free shipping. I had no knowledge of Ergode, but felt confident in my decision since they were aligned with Sears. When I received the shipment, I opened the box to discover they had sent me a table lamp - not the floor lamp that I ordered. As I needed it for a Christmas gift, I quickly went online to the Ergode site, and entered a customer service inquiry asking that they send me a prepaid UPS label so I could ship back the table lamp. I also called the "customer service" number they had listed on their site. The line rang several times before someone finally answered in a barely audible, barely understandable voice, saying: "How can I help?" They did not identify a company name at all. I almost hung up as I thought I had reached someone's residence. I then went on to state the problem and was told I had to "send images" of the product I received and that I would hear back from someone within "72 hours." I received the wrong item, but have to wait 72 hours before I can even get to the next step? I then emailed an online image of the lamp I ordered and the lamp I mistakenly received, and asked that they send me a prepaid UPS label ASAP. I heard nothing the next day, so sent another email. Still no reply, so I researched the company and found the name of the CEO. I copied him in on further correspondence, to see if that would light a fire with the "service people." I also indicated that if I did not receive some type of reply from them, I would contact the Better Business Bureau in both Richmond, TX, where Ergode is supposedly located, and La Puente, CA, where my lamp was shipped from (company called Click2Go?). 2 days later, I received a reply from 3 different customer service people saying "how rare" this type of mistake was, and asking for "more time" to address the problem. Finally, four days after my initial contact to them, I got an email saying they had "authorized me to return the lamp," but did not say anything about sending me a prepaid label. They gave me an address in Lakeland, FL, for shipping back the table lamp. No company name, just the address. I looked up the address and discovered it belongs to an automotive tools wholesaling company!! I even tried Googling "Ergode" and that address, to see if perhaps they had a location there (fat chance of that) - and found no connection whatsoever. They are asking me to send a decorative table lamp - for one's living room or bedroom - to an automotive supply wholesaler?! Are you kidding me? Save yourself a big headache and order from a reputable online retailer. SHAME ON SEARS for aligning itself with this operation.

This company is a rip off - buyer beware. Products never recieved. No tracking number. They lie on the postal system for their errors. Move on! DO NOT BUY OR TRUST THIS SELLER. SCAM SCAM SCAM

They claimed the item was damaged in shipment, and 3 different times over a 2-month period, they claimed they had "processed my refund." I still haven't gotten my money back. Sears.com doesn't support customers at all in this, you'll just waste your time calling them.

Ordered an item with them...received an email saying that the item was on backorder, which is weird because when I was ordering it indicated it was in stock. I attempted to look for the item again online, and saw that they were selling the item on their website for almost double the price. Very fishy. I confronted them and they said they would look into it. Liars. They returned my money with no explanation. Not an ethical company to do business with apparently. They should honor their sales prices and not lie about what they have in inventory.

The automotive electronics that I ordered from this website didn’t work well for me. But the thing I appreciate about ergode.com is that the online retailer was very responsive when I requested to return the product. They completed the entire return process in proper way and it just took them couple of days. I also received an appropriate refund from the online store. I would love to shop again here and buy something for my needs.