Erae ParisReviews of erae-paris.com

The rating should be a zero. I am a person who typically gives rave reviews because I think most people only review when they are unhappy with something; sadly I cannot say one positive thing about this company… and I have no idea how the product performs because after almost three months of following up on my order it was never received. I only received responses promising a tracking number as soon as the order shipped. Never received a tracking number or the product.. only daily marketing emails. The operation is either a fraud or they have the worst customer service and have no idea how to operate a business. I contacted my CC company and disputed the charge after almost 3 months of frustration. I then received an e- mail from the company stating we see that you contacted your CC company and received a full refund… seriously… worst customer experience ever! And… they are still sending marketing emails.

I have never recieved anything - They have taking money from my account - and I found out that I somehow had made a subscription when i purchased a produkt - Be aware of the company!!!

I was so excited to use this product. Did my research as to its efficacy and was looking forward to seeing some results for my crepey arm skin. However, after doing all my research as to the trustworthiness of this company, I won’t be placing an order. Even though the oil may make a small difference, I do not feel like spending weeks (referencing other reviewers ‘ responses) in communication trying to get my order to be shipped to me, if shipped at all. Too bad - the product sounded like it might be somewhat helpful.

charged for product and never received any communicaion from company.

Extremely disappointed with this exceptionally expensive oil I waited a month for after receiving countless emails of how good it was going to be & how fresh the ingredients etc. It's obviously just some cheap Chinese junk because that's where it's shipped from. It doesn't even moisturise my skin. I normally just use cheap sorbolene AUD $5 for 1 lite. This was US$ 60/100ml. Even after skin brushing or exfoliating it just sits on the top of my skin and does nothing. Apart from smelling a nice citrus scent it doesn't do a thing it's supposed to. I hope U like citrus. Won't be buying and trying to get your supposed refund for it not working is impossible - just a junk marketing website for a cheap nasty product from china worth not more than $2 a bottle!!! Stay away

Never received product, my credit card company credited me , Erae founder wrote to tell me she’d fired the agency responsible & that if I’d release the funds she’d send me the products along with a free product to try. I told her I’d release the funds after I got the product which I never did. Seems like a big trust issue here.

Update: I’m not sure if Erae has beefed up staffing to provide better customer service or just started paying attention but after 4 emails (and this review) I was contacted. John was very apologetic about the problems and committed to making things right. Although I was a bit skeptical, I was happy to receive the 3rd bottle. It seems most of the reviewers are having the same experience with being scammed by this company.I also ordered the buy 2 get 1 free promotion, my timeline was also untrue, and I also only received 2 bottles. I’ve sent numerous emails and received no response. The oil is nice enough, but I don’t recommend buying from this company. The promotion was obviously a scam to bump up sales, and there are many reputable companies that sell body oils that are as good or better.

I ordered the Queen body oil January 1, 2026. It was supposed to ship on January 13. There was a promotion buy two get one free. I only received two bottles six weeks later, although they did apologize for the delay since it was pre-order. But when I emailed them telling them I was missing a product they completely ignored me. I sent six emails with no response. This is terrible customer service. My order number was 3959.