Erae ParisReviews of erae-paris.com

The apologies have been heartfelt, but I placed an order two months ago and have yet to receive the “Queen Oil.” First it was out of stock. Then it was lost in the mail and they offered a discount and reshipped (which took weeks). Again “delivery” was announced, but the product is not in my secure mailbox, and the company has no photograph of the delivery because they use the USPS instead of a shipping co. We do get mail at this address. They have the correct address. They say they are on top of it, but they are not. [Follow-up: Their reply is what they have said every time, that they will look into it, that they will re-ship and stay on top of it. It’s not all their fault. The USPS sent the shipments back and forth between states - according to tracking - until it disappeared. Maybe it will show up some day, months after I placed the original order. Then if the product is effective, how could I ever reorder with confidence? This isn’t a review of the Queen Oil itself.]

OMG I am so disappointed. I really believe that oils rather that lotions or body butters are best for legs. I read the extensive hype on Instagram and expected a quality product. The oil is thin and PERFUMED!! Not a natural at all. As a collector of fine beauty products this doesn't touch the premium oils I have. Worse of all, it burns my skin. I don't know what they put in this. But it burns and smells. I will attempt to return.

My order was placed May 9th today is June 11th. No product no response to repeated emails. This is an example of the worst service.

Made order on May 8th, today is June 9th and I still didn't receive my order not is there a shipping info available. Contacted once and was told that I'll get it within 14-16 business days which is passed, contacted again no response just to receive an email from them two days ago asking how does my skin feel now that I'm using the oil!! I responded and said I still didn't receive it and still no response. Worst company and customer service

UPDATED - I finally received the product and the company finally responded to my emails, they even gave me a partial refund for the delay. I still think the product is misleading because it comes from China not Paris, but if it actually works, I will update again This product is a scam. It comes from China. It’s been over six weeks and I still don’t have it yet. I tried to cancel my order 3 weeks ago, but they said it had already shipped….

I ordered product May 18, 7 days later I received email saying the product was in the mail and I’d soon receive tracking number. 7 days after that, I wrote asking what the hold up was and…they have no product until mid June. So, other than taking my money, they’ve done nothing. And sent misleading info to me. I should have checked here first. Their ads may be nice but they’ve no product and I doubt I’ll receive anything from them. Requesting refund has suddenly ended their communication with me. Ugh. Crap company.

I placed an order May 6, 2026. They sent me an email asking my how I liked it on May 21st. I haven't received anything yet. They sent a shipping link that says "waiting for carrier to pick up" It's May 28th and it still says that and NO, I haven't received my order yet. I sent them many replies telling them to check that and have someone ship it out but it falls on deaf ears. I told them to just refund since they can't reply, Gee,....How many stars do I give? Still waiting for carrier to pick up. Update: received a reply they were out of stock, shipping soon. Received this on June 15th. It's July 15th. Not crazy about the smell. Don't really notice any difference. It's oil so it moisturizes but not sure if there are any benefits to tighten and tone. I prefer Iota body oil. Smells wonderful and people ask me what I am wearing, tighten and tones much better then this

I, like many others here, never received the two bottles of product I paid for. I have reached out to customer service three times and they way the right words but never do anything to rectify the situation, from replacing the product to refunding my money. I have the same canned responses from "Anna" which I assume is AI-generated.