eProcessingNetworkReviews of eprocessingnetwork.com

This merchant processing company took $2,000.00 out of my business account because I had five charge backs in one year. My website has five options that range from $50 to $150.00. They claim that they plan to keep my money for 180 days in case they have any further charge backs. I would never do business with this company again! They are thieves! I'm a small company and their actions were ridiculous! The account is now closed but will keep the business checking account open just in case they ever give my money back, which is highly unlikely. Avoid eprocessingnetwork.com unless you like to give money to crooks.

Having used many different billing systems over the years EPN decent. It's easy to use if you have any computer sense but the billpay tab is not that intuitive yet because for one you cannot load up your invoices from your DMS and two, when a customer pays their bill there is no notification sent to the sales team, adding a function to upload invoices from Proceed would be great and adding notifications. Another issue is loading times, in today's fast paced world it takes an average of 5 seconds to load between pages when logged in to eprocessingnetwork.com. Constant issues with the card reader.

We used the eprocessingnetwork for three years and followed all of the closing procedures when we wished to close our gateway. They continued to recur bill my tenants and failed to close the account. They also claim they don’t have the form I sent in to close the acct. Our tenants are being faced with overdrafts and late fees and I still haven’t gotten a call back from the processing. They were supposed to look on their server to see if they got my email. No response yet. Update: I received an email stating my closure form was sent through a google drive link and they couldn’t upen it for security reasons. When I called and left a voicemail for a supervisor I was not called back. The next day I had to talk to one of their rude employees. He blamed me for not following up and making sure they closed the acct. maybe his mom goes to work with him to clean up his cookie crumbs after snack time too. They will not cover any of our fees from the merchant service or our tenants overdraft fees which have incurred due to their incompetence (and my trust in their company). Never again.