Epilog LaserReviews of epiloglaser.com

Best service you will ever get!

We have an Epilog mini 50 watt. It has been a terrible machine and the tech support is not good. We are forced to purchase a new engraver, it has never run correctly and we’ve replaced many parts. The laser just turned 4 years old. Never again!!!!

We have a Fusion Pro 48, and is the worst laser machine in my opinion. It was delivered with the X-Axis Motor broken. We contacted Tech Support, which was terrible with getting back to us (everything is documented through emails with Epilog). When they finally did, they sent a replacement, it too was broken, so they had to overnight another replacement. The technician who came out after we received who set-up the machine after we had installed the replacement worked very hard to get the machine calibrated, it held for a bit, but cannot hold the calibration making it almost impossible get a straight line, even on our power/speed/greyscale tests. Both the engraving tables are warped, so again, calibration impossible as it won’t stay level. Top of glass on the laser it is absolutely level. There are slats where the engraving tables sit, are level, but put in the engraving tables, nothing is square, and they ‘rock’ side to side when touched. We are going into year two and frankly rarely use it (less than 20 hours) because it won’t calibrate. We are trying again, and after trying everything again, it still won’t calibrate. Almost everyone we have spoken to the have this machine are very dissatisfied, and all feel duped and have similar nightmare stories. This is the model that was rushed to the market, and has never fixed the problems of the model. Class-action lawsuit is definitely a possibility. Good news, we have a Mimaki UV printer, and love it, and have focused on that side of the business.

These guys sold us a machine that broke down immediately and didn't stop breaking down until we rid ourselves of the problem. They even replaces one completely and still they broke. Poor craftsmanship on the gantry where it constantly broke down. We didn't even use it as much as they're designed to be used. They tried charging me 1100 to come repair it after only a few months of use and several breakdowns. After being considered a lemon, they refunded me but this is where they really played dirty. They agreed to full refund but in the end kept a little shy of $1000 of my money and refuse to return it.Nasty company, poor quality and horrible customer service.

Epilog lasers are absolutely garbage. I have owned one for less than 4 months and have had a complete replacement of one machine and 4 more replacement of Motors and laser arms and heads. It's cost me so much money and stress. Stay far away. I bought a brand new $20,000 machine from them. They want me to disassemble an entire gantry and rebuild it or pay $1200 to have it repaired while under warranty. Stay far away from these guys. Their machines are absolute nightmares. All I do is cut 0.2cm material for about 3 to 4 hours a day lol and it breaks down constantly.

We have purchased 2 Epilog engravers. The first was an Epilog Helix, 12 years ago. We've had no real issues with this one and it is still running like a little beast. Being that we were so pleased with this one and our business was growing, we decided to purchase an Epilog Fusion Pro 80 watt C02 50 watt Fiber just under 2 years ago. First issue was, we did not get what we ordered. We have had nothing but problems even with the purchase and then one problem after another - either something new or the same issue over and over. This is truly an unreliable machine. At this point we can't even get a call back from Epilog. Does anyone know of a good attorney, I'm considering consulting with one.