Curtis
10 year owner of a 50 watt
Great lasers. Meh service.
Response from Epilog LaserDec 1, 2025
Curtis - thank you for your decade of loyalty to Epilog—we truly appreciate the trust you’ve placed in us over the years. We're very sorry to hear that your recent support experience hasn’t lived up to the standard you’ve come to expect. We completely understand how stressful it can be when you’re facing a production issue and need quick answers. Supporting our machines throughout their entire lifespan is something we take pride in, and we want to make sure you get the help you need. We weren't able to find a recent case based on the information given, but if you’re still having trouble, please submit a ticket and include a phone number for a callback. We’ll prioritize getting this resolved for you as quickly as possible. Thank you again for sharing your concerns. We’re here and ready to help whenever you need us.