Javier L.
Never got my package and not sure if it…
Never got my package and not sure if it got sent back to you as a company. After i did not get my package the company reach out and sent it to me again which was nice just wish it did not take as long as it did. However they did try to make it right. Would of been more stars but had to wait longer for my parts which set my job back and it didn't look good
Response from EpicRise Electronics LLCMar 10, 2026
Hi, Javier, after you contacted us, we checked the package status immediately. The order was placed on March 2nd, and we fulfilled the package on the same business day. But based on UPS record, it was showing "Returning to Sender" due to lack of Suite No. So our customer support already contacted you for the exact address and reshipped it to you. Our team also confirmed that you received this package. We hope you enjoy the new product. Thanks!