Jack W.
Repair should mean repair.
The customer service and turn around were excellent. However the promised repair of the tape was not realized. There is the same 2-3 minute black and white fuzz that existed prior to mailing the VHS in. Now it’s just been transferred to the DVD. I don’t call that a repair job, or a fix. I have the same problem as before. Now I’m just $50.00 poorer.
Response from Envision Video ServicesFeb 27, 2018
Hi Jack. Thanks for the feedback and the kind words about our customer service and turn around. I am sorry to hear you were not completely happy though. I believe the problem is with our understanding of the repair you were expecting. Our tape repair services are limited to physical issues only. (ie: a broken tape, a tape that is stuck, a case that has been shattered, etc...) What you are describing in your review is not a physical issue, but an issue with the signal on the tape. Unfortunately, there is nothing we can do for tapes that have signal issues. We do have a lab we can refer you to. They have been know to be able to recover signals on tapes that have been in fires and floods. The repair is done in a clean room and the cost can be expensive (a typical tape repair can cost up to $300) but if this 2-3 minute section of your tape is important to you, it may be worth a shot. Give me a call and I'll direct you to our contact at the lab. I hope this helps. Thanks for your understanding. - Pete