Bryan H.
Absolute garbage, Scam Product, Scam Company
I ordered one of the screen protectors sold by Envisagem for my Google Pixel 8 Pro. Contrary to their pervasive ads across Facebook, the screen protectors absolutely suck. The "screen protector" come in a box by itself. No guide/cage, no cleaning solution, no magic coating you peel off to pull off the dust, no instructions, NOTHING. Just the screen protector in a foam sleeve. For 3 weeks they sent me fake shipping updates from a website called "tracking-hub dot com" indicating that the package had shipped from Italy on 06-15-2024. This tracking hub site is apparently also part of the scam. When the package arrived, the sending address is in Los Angeles CA, and the package was sent via USPS Ground Advantage on 07-03-2024. So the fake tracking site is how they try to justify the high shipping cost. I put the screen protector on (eyeballing it cuz they didn't send ANYTHING with it to help), and though the fit is good, my on-screen fingerprint reader stopped working. I have 1 huge bubble in one bottom left corner and the opposite side still won't adhere completely. Within a few hours the corner with the bubble shattered (I kept it in my pocket without anything else in there). I contacted Envisagem saying: "Hi, I put the protector on my phone... It doesn't want to stick, there is a huge bubble in the lower left of the screen that won't go away and the upper edge won't stick down. Additionally, the screen protector has already cracked (within hours of putting it on). This screen protector also makes it impossible for my on-screen fingerprint reader to work. This product is almost the worst screen protector I've ever used. I would like a full refund." Envisagem responded: "We're so sorry for the inconvenience. If you return the product, the shipping fee may be expensive to you. So, how about we refund you 1 USD as compensation? Hope you can accept the goods and accept compensation. Thanks." I told them: "No, absolutely not, you will give me a full refund and I'll throw the broken piece of crap you sent me in the trash. Since ordering the screen from you I've done research on your company. Your website and the fake shipping tracker website are known for scamming people with crap products and fake foreign shipping so you can jack the shipping prices up. Refund me the full amount or I'll have my credit card company reverse the charges." They responded: "In response to your concerns, our return address is: 205, Building A1, Bada Industrial Zone, Yongfu Road, Fuhai Street, Baoan District, Shenzhen 518100 We guarantee the full reimbursement if you provide the following valid details of your returned parcel: 1. Tracking Number (via screenshot or photo) 2. A picture of your returned package displaying our warehouse address 3. Ensure the item is securely packaged to maintain usability upon its arrival at our warehouse; otherwise, an amount may be deducted from your refund to cover any resulting damage. Kindly note that you will be subject to the shipping expenses in returning the order to us. But, if later you feel that the shipping charge is too high, and not worth it, compensation can still be made. Yours Sincerely, Customer Service Team" I've filed a dispute with my CC company for the full amount.