Anabel S.
Great Customer Service
Great Customer Service

Scalable AI-Powered Solutionsfor Product Authentication —Anytime, Anywhere. Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes. LuxuryFrom limited drops to high-value collabs, authenticating the world's most coveted luxury brands. Footwear Authenticating the footwear culture obsesses over, with new brand support constantly expanding. Apparel The riskiest category in authentication is now protected by the technology built to handle it. Return Fraud Detection A customer-friendly way to ensure the product returned is the same as the product purchased. Supply Chain Protection Helping you create invisible traceability at every touchpoint in the supply chain. FINANCIALLY BACKED 100% Money-Back Guarantee Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Entrupy (entrupy.com) has 138 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Anabel S.
Great Customer Service
richard
devin devin devin
customer
Customer service was very helpful and responsive.
EE
We’ve authenticated over a few thousand bags with them over the last few years. Recently with their software upgrade, they are abandoning their microscopic lens and rely on only phone lens. We have a lot of issues with this new upgrade - a lot of retakes and eventually they mark the scan as invalid and you have to start again. Bags we personally bought from Chanel are now either mark as invalid or unidentified?! They become less responsive than before as well. Our operations is getting quite disrupted now and not sure how we can resolve it. The old device has its limitations but it has been working fine overall.
Response from EntrupyJul 14, 2026
Hey there, we're sorry to hear that you've had a bumpy start with the new app experience. We just requested some additional details so that our team can reach out to help ensure your authentication experience is as smooth as possible!
Wild Ginger V.
Entrupy is the premiere authentication service. They have been helpful in providing their services in a fast, reliable way. Any questions get resolved fast and accurately.
Charlotte R.
Excellent customer service
Aubrey
Very accurate
Rich A.
I never got a shipping label to return the phone. all you guys say is that I have to complete the form and I do and no shipping label.
Response from EntrupyJul 14, 2026
Hey Rich, it looks like the label was sent out 6 days ago. I just followed up and resent it to your email address; sometimes it may land in your junk or spam folder. We apologize for any confusion.