Mrs Denise S.
This started life as a 2 star review
This started life as a 2 star review. We were contacted the day before we were due to collect our car to be told there wasn't a car available, jeopardising the next stage of our holiday. After insisting that this was Enterprise's problem not ours they eventually booked a car from a different company. On our return home from Vancouver Island we wrote to complain. The response from Zach, the regional manager on Vancouver Island has been exemplary and has restored our faith in the company.


