EntergyReviews of entergy.com

I’ve been battling with agents on fixing my street light in my subdivision, and I always get the runaround. This has been for 6 months.I got tired and stopped,but something said call back and try again because this light lights up our neighborhood, and without it, it’s pitch black. But I got the best customer service representative here. Her name is Elizabeth Coleman for the Jackson Ms area, and she went over and beyond to help me and explain things and notated my account. If Entergy still doesn’t come out,at least she did everything to help me, and that’s customer service. Thank you, mam. I hope this finds you.

Entergy workers rock!! They QUICKLY got our power back to several areas in Jefferson County, TX after TS Edouard on 9/1. And that was with having to reset poles and removing large trees! They are still working nonstop to get everyone back in service. THANK YOU for what you do!! Also want to say communication all along the way was excellent!! Love the texts and email notifications.

Entergy review I live in Crystal Beach, TX and recently we were affected by Hurricane Beryl. Like most, after the storm hit we lost power. In a time when everything was uncertain, Entergy was great at communicating with their customers. After the storm passed, they immediately posted damage assessments for each area affected. This included exactly how many feet of downed lines, poles, cross arms and transponders. Entergy posted updates twice a day which included what repairs were completed the day and night before and what would be completed by 10pm that day. We were able to make plans and set expectations based on these accurate, detailed reports. In addition, they managed to meet every deadline they committed promised to their customers. I am very impressed with how transparent Entergy was and with so much of their power distribution network damaged, how quickly they restored power.

Want to express sincere appreciation to Entergy for their rapid response on Saturday 10/21/23.My wife's service pole and box at her homeplace her deceased father left her was stolen leaving the service wire live ( electricity still on) the wires were just laying on the ground presenting a very dangerous situation for animals or people. Within 30 minutes of our call to Entergy , Chase the service technician from Stuttgart, Arkansas was there on location to resolve the issue. Thanks so much to Entergy and Chase for your rapid response that could have been a disaster to Mother Nature or someone's life.