EntergyReviews of entergy.com

I wish I could rate them less than nothing...Everything about this company is corrupt; they have pinned a previous tenant's bill on me twice now. I currently have an account with Entergy and am in the process of moving. I transferred my lights, and they said they would be on; I went to my new address…. guess what? No lights. I never received any call or anything telling me they would not be turned on. I called them this morning, and they told me I owe a $2200 bill!!! The only account I have had is my current account, which is current!! They will not transfer my lights, it's 95 degrees, and they will not turn them on unless I pay this money that nobody can answer where it came from, or how the hell I can have a current account if they claim I owe???? This is absolute extortion; who will pay $2200 that showed up out of nowhere, and no one knows what it is for??? After 2 hours on the phone, they ADMIT it is from a previous tenant, and I would basically have to cover it!! Now I have no electricity and no options....They know they are the ONLY option and flex their muscle to extort money from people.

It was Aug of 2023 I moved to a new apartment Aug 1st. When I moved I was told the electricity was on and I was just pay the bill each month as it come so I went on about my business expecting the bill to come in the mail well it never did. So w no warning it was off Wednesday morning around 9 a.m. so I called to talk to him that every day they said it was a little pill I wouldn't paid the bill so it's on Wednesday now I went paid the bill Thursday morning they said it would be on that day. I paid them I called and gave him a number for my ideal ride paid it. So Thursday morning when I paid it was supposed to be turned on I did not get my power back on until the following Thursday morning at 5:30 a.m. that is a whole week a whole week now and all they had to do is flip a switch they didn't even have to come here. It was $120.00. it's very hot to tell me you're in August and Arkansas the people were rude they lied they hung up on me so just be prepared to deal with a bunch of BS when you're dealing with energy.

Entergy is our sole energy provider in this neighborhood. If and when there is any power outage , it always affects the same pocket of homes. Today it took 52 entergy workers 6 hours to change 2 transformers. And after talking to the head person on site and calling and leaving a message, it will be the crap next time. Going to break down and get a generator.

This has to be the worst energy supplier on earth. In the last 7months my bill almost tripled usually being 200 per month went up to almost 600 . Then they have you over a barrel since they are the only game in town. If I could give a more negative review I would

These people deserve zero stars. Our power is continually going out.. sunny or stormy, it doesn't matter. Over 30 hours and counting this time with no power!! Customer service reps are clueless and can tell you nothing!! This is a useless company, mismanaged, and clueless. I hate the very mention of the word Entergy! They SUCK!!

After living here 8 years (next month), and just selling this property in Mississippi, the guy who purchased my property informed me they had been charging me "business rates". So when I called today, sure enough....been ripped-off for the past 8 years. The woman from Entergy told me that during construction (I built a 24x32 pole barn and 10x16 shed), a "regular meter won't handle all those tools, so they pus a bigger meter".....honest that's what she told me, and I was laughing at her the entire time......dumbest thing I've ever heard of, and others I've told said the same thing. I told her they owed me a refund on the price difference for the past 8 years. They're sending someone out next week to "investigate". She pretty much called me stupid for paying an incorrect bill for 8 years, and I informed her I never knew it was incorrect. It doesn't say "Business Account" is simply has MS_GS on it. So take it from Entergy, don't trust them. Depending on how they want to go from here, will determine any legal action on my part.

Currently, on hold with Customer service, Representative LaTiffany who is very rude. I began our conversation by telling her about the health challenges I'm currently dealing with. I told her I'd been paying my bills and wasn't monitoring it. She then asked if I was monitoring my daily usage. I told her she's very insensitive. She replied we are all entitled to our own opinions. I asked her about my Residential Street Light Billing and the gross increase of the Storm Restoration charge from May 2021 to the current invoice. I told her the dates my invoices were due when I referenced the differences in the amounts. She stated she needed the invoice numbers. I gave her the invoice number. I have been placed on hold more than 3 times and still have no answers! She stated my bill is correct because of my current usage; however, it does not explain the drastic gross increase in the Storm Restoration Charge for the Residential Street Light. If the people you hire can't handle working with the public, they should not be in customer service. Someone should really listen to this call to see how long I've been on hold. The call has been in progress for 25 minutes at this point. She returns to the line saying "One Moment please ma'am" It's almost as if she's hoping I will simply hang up. Awful customer service! She recently came back stating please hold a brief moment. I've been on hold for 3/4 of this call maybe longer. This is absolutely ridiculous! The call has been picked up and placed on hold 2 additional times with no comments from LaTiffany. She finally comes back to state Entergy has no control over this charge. Requested to speak to a supervisor.

If I could give Entergy of Louisiana no stars, I would. First off, they LIE to the news about 80% of customers having their power on after Hurricane Ida. They are patting themselves on the back because most of New Orleans is up and running. I’m 14 days now without power. There hasn’t been one useless Entergy truck down my road to lift one pole or repair one wire. All around our road repairs are being made - except this road. Entergy will want me to pay my inflated bill on the 22nd. I’m not doing it. Why? Because I’ve been spending $30 a day on gas for a generator. I think it’s time for a class action lawsuit against Entergy. We are paying customers and always IGNORED BY THIS BIASED COMPANY. Leo P. Denault has a compensation and salary of over $11 million dollars salary. He can pay my bill. Leo P. Denault should be forced to go without power for as long as the rest of us.