EntergyReviews of entergy.com

Had I known the quality (or lack thereof) of this company I never would have signed the lease at my new house. The company is dreadful to work with and has a monopoly over my new house.

They WORST ultility company ever!! Texas is supposed to be a power to choose state! NOPE, if you live in The Woodlands or Conroe there are large areas where Entergy has a monopoly on power AND they charge you a $290 deposit regardless, despite having previous service with another company, you HAVE to use them. They have a monopoly on power and charge you whatever they like AND they have the rudest customer service agents ever! Make sure before you move you find out who your electricity provider is!

One of my resident's power went out. He had recently had a disconnect notice, however, a pledge for the amount due had been placed on his account the day prior to the last day to pay by a local agency. We assumed that his lights had been disconnected, so I verified the pledge with the agency. The resident and I called Entergy several times and got various responses. One said that the agency had to pay the pledge. One said that the pledge sometimes takes awhile to take effect but put in a reconnect order. Hours later, no lights. Called again and were told the lights would be turned back on between 11am-1:30pm. Again nothing. Called back and we were told the reconnect order was completed and a technician would be out by 3:30pm and to give them some time to fix the problem. I found out this morning that the resident spent the night in the dark, the technician never showed. I asked maintenance to check it out and he got the lights back on. Called Entergy back to ask for compensation for his spoiled food because he is a disabled veteran on a fixed income. We were told that the lights were never disconnected. What!?! We requested a review of all calls made yesterday and are now waiting a call back from a manager. Besides all of the misinformation given to us, the resident had to try to verify his own information on 2 of the calls. This person has had a stroke and can't really form words. Didn't matter to Entergy. They only care about their stupid rules and will not make any concessions for people with disabilities. I am now a contact on his account so I can speak for him, but wow, what a way to treat a disabled veteran.

I HAVE NEVER IN MY LIFE LEFT A BAD REVIEW. I was calm when i was asking all my questions and wanting answers, irritated yes but I'm really a calm person. I have been waiting for power 1 week now and being told every day that someone is in route to my location. Got a call from the office that power was on only today ( which is one week later)to see the meter in another homes spot and told someone is in route to put mine in ( after someone called from the office to say i have power and even kinda apologize and said there was a mix up. Even if someone is moving in there. I put in my work order before because we had the option to purchase that home. Customer service is always 100% nice but when you get transfered to the person for more answers after the representatives to solve your problem. He was just rude as ever and didn't help one bit. Only said the same thing ( someone is i route today) Huntsville needs for electric companies. PLEASEEEEE. Today marks one week of hearing someone is out and it's scheduled for today. EVERY DAY I hear this. Something has to be wrong for someone coming every day for a week and never showing up and every day you're hearing it's scheduled for that day. I'll come back and edit if by tomorrow no one comes again. I'll call and hear the same thing. And I took pictures...of the meter and someone calling to tell me I have power. I'm in my car charging my phone. We should have the options for no 👎 stars

I have called twice to report one of their streetlights that is out on a corner where cars and pedestrians are (the corner of Hwy 24 and Mobile Estates Drive in Gray LA 70359). I nearly hit someone on a dark night recently. I provided the location and address both times I called. The first time a technician called me back saying he would be back the next morning to fix it. That was 2 weeks ago, never happened. I hate liars. The second time I called, another technician called back asking for the location/address. How many times do I have to provide the address/location before someone gets killed at that dark corner? This is negligence on the part of Entergy. Clearly no one there has a brain. I say fire everybody at Entergy and when you replace them, make it a requirement that the new employees actually have a brain.

Totally screwed up building the people that I call first one was rude didn't even know what she was talking about. The second time I called I got a completely different story. However, could not get enough information to figure out what was going on. I paid by check. They said 2 checks were returned. One with insufficient funds and 1 with account not found which I had never heard of. I absolutely know these are not true because I called the 2 banks I use. And they had no record of any return checks. However, the people at entergy totally did not care. I would not recommend them if you have any other

I called to start new service at a new location. I was told I had to purchase a permit. I did. Well, it's been 2 long, very cold and dark days without any power, not to mention all the food in my refrigerator is now spoiled and my lights are still not on. I have a compromised immune system not to mention my 65 year old amputee dad had to freeze for 2 days too. How is it they can disconnect you in a heartbeat but it takes them a timeframe to cut someone on?? What's the permit for? For them to not give a damn and take their time!! But let me be an hour late on paying my bill!! Sad!!! Reporting them to the Public Commissioner because this is sadt!!

If I could give this company Zero stars I absolutely would. They inform you on your bill that you are Auto drafted DO NOT PAY, but yet they did NOT auto draft, informed me that my bill still needed to get paid, or my electric would be turned off. How in the world can a company say one thing on MY BILL but yet threaten to turn my power off because somehow, I was supposed to be a mind reader and Still pay my bill even though it said in all caps DO NOT PAY? Seems to me this company can say and do whatever they please without any repercussions from what they say or do, Makes not sense.