Ent provides a full range of personal and business financial solutions through their ent.com website, more than 30 service centers, online and telephone banking, a call center and a mortgage loan center.
Ent Credit Union (ent.com) has 34 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Anonymous
Seems this bank is UNAVAILABLE whenever you need to reach them! The 24-hour number is 'automated' with NO help by anyone, and the automated system is useless! Now will be up all night, sick, worried, and NO help to be found! The account has been drained!! Who knows what else may be done while this bank sleeps and its members are victimized!!
Fish D.
I have been with this credit Union for a very long time and I never had the issue that I had today I had a deposit of $87 going into my account on the 26th the 25th is a holiday and I had $4.49 in my account my insurance is $88 out on the 26th so I ended up getting charged a $30 Curtousey fee When I had $91 in there the 87 plus the 4. 49 So Christmas that were closed and I had the money in there to cover the $88 and I was still charged so I called in today and was rudely spoken to by Bonnie She treated me like a second class citizen didn't even give me a chance To see if I can get the courtesy fee reversed she was just really rude and acted like she needed the $30 more than I did and I'm disabled If someone wants to contact me my phone number is 7194220694 The customer service there is so bad I will probably never get a call back anyway
Pat C.
It used to be a pleasurable credit union to belong to before Covid. No longer is a shared services credit union and employees not as friendly as they used to be. Drive though ATM’s would at times decline my withdrawals with adequate funds in account. When redirected to go inside for withdrawal of my funds I’m told “we don’t service the ATM’s” in an unkind tone. New debit card refused to allow me to use the same pin when calling the automated system to activate and a request to obtain a pin resulted with a rude phone call from ENT rep that ignored the new pin request. Feeling more like a squatter than an owner.
Brooke
Everyone that works there is so friendly. I had to file a fraud dispute a few days ago and the employees were super attentive and advocated as best they could! I plan on being a lifetime member!
Gini M.
A big thank you to Grace, Cynthia and Missy. I have done banking here going on 3 years, and I am always treated with a smile, excellent , professional advice and all my questions are answered! Very refreshing these 3 ladies were!!! Thanks so much for the conversation as well!
T.M.
This right now is my credit union where I have my money going directly deposited to, I am really not too happy with them and the services Due to their commercial says not only at ENT are you customer you are the owner. If I were the owner I wouldn’t have got suspended from my ATM card for 6 months, for something that was not my fault. Second, my wife tried opening A checking account and they told her no they couldn’t open her a checking account that they probably could do it In six months and six months went by and she tried to get a checking account and they still told her no she’s been there with them almost 2 years and they will not let her have a checking account. Third, when she first opened up an account one of the guys that work here at the Pueblo office made a comment to My Wife, Telling her why don’t she just get a divorce!!!! What kind of Professional business is this when she was not there at the credit union for marriage counseling???? I’ve had my account with them for about two years and I’ve tried numerous times to get a small loan because I have not even been able to get any help with anyone during this Covid situation has happened for rent and I was denied every time for even a $400 loan when my checks go directly deposited there. I’m just very upset about this whole situation with them and their services they offer because it hasn’t done me any good in anyway..,
Susie
Extremely happy with Ent CU. Over the last few years they’ve provided us with a great rate on a mortgage refinance, a used car loan, and a credit card. We love this CU so much we also moved our checking and savings accounts here from major banks. Their mobile app is really easy to use, to quickly transfer funds between accounts, and pay bills very efficiently. Lots of convenient bank and ATM locations too. Fantastic customer service and really nice employees make it a pleasure to do my banking at Ent. Highly recommend them if you live in Colorado!
Michael R.
I had several accounts with ENT. They were always quick to assist, friendly and clear with communication. It was always apparent that they had my best interest in mind. A true customer focused business!
