LAN H.
This score is for the after-sales…
This score is for the after-sales service of ensaroud. ensaroud has two faces, one is pre-sales and the other is after-sales. I received an invitation from Adam's private email to buy perfume. I asked for a gift from Lily, and Adam readily agreed. I thought it was beyond the gift promised in the perfume advertisement email, so I placed an order. But when I received the perfume express, there was only the gift that Adam promised, not the gift of advertising mail. So I contacted Adam, who said that he would not give the gift of advertising mail as long as Lily by default. After leaving a comment on Trustpilot, I sent an email scolding me and even closed my purchasing account. I think if you don't send the promised advertising gift, you should confirm with me before shipping. Maybe I will cancel the order, but Adam didn't ask me and even said in the later communication that it's shameful to want another gift. I don't understand. Having one attitude before sales and one attitude after sales is shameful. I have saved all the emails above as proof.
Response from Ensar OudAug 28, 2024
Lily Ghalia was a promotional gift. It was replaced by a different gift. You wrote after asking if you buy the perfume can you get Lily Ghalia as a gift. We said yes, and fulfilled the order as agreed. If you wanted what was advertised, why did you request the previous promotional gift? The fact that you are going back and changing all the reviews to 1 star exhibits why we no longer wish to provide our services to you.