Customer
wrong unformations
wrong unformations
Response from eNotes.comMay 18, 2023
Hi Alina! I am sorry you had a bad experience. Did you just need a refund on your order?

Known as The Literature Experts, eNotes.com is an educational platform established in 2004 designed to assist students and educators with classroom activities and homework. The website provides many resources to enhance learning and understanding across various subjects, including study guides, lesson plans, literary criticism, and quizzes. eNotes offers in-depth analyses and critical interpretations of texts, which are particularly useful for literature students and are essential for developing a deeper understanding of the material.At eNotes, we believe in harnessing the power of technology to enhance your learning experience. That's why we've integrated innovative study tools like the Essay Lab, Instant Answers, and AI Fact-Checks. The Essay Lab is not just a tool; it's your personal writing coach, tailoring its guidance on structure, content, and thesis statement ideas to your specific needs and helping you refine and perfect your writing.Instant Answers, powered by Prospero, our state-of-the-art AI, offers real-time responses to academic questions. It draws from a vast collection of literary and educational content from the eNotes library. This instant support is a game-changer, providing students with the answers they need right when they need them, especially for those needing quick clarification or answers while studying.eNotes ensures the reliability of information through its unique AI Fact-Check feature. Once an AI-generated answer is provided, it can be fact-checked by human educators, combining the speed of AI with the reliability of expert verification. This blend of technology and human oversight ensures that students and teachers receive accurate and dependable educational support. Our educators are teachers, professors, and literature experts, leaving students in trustworthy hands.
eNotes.com (enotes.com) has 174 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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174 approved reviews, newest moderated first
Customer
wrong unformations
Response from eNotes.comMay 18, 2023
Hi Alina! I am sorry you had a bad experience. Did you just need a refund on your order?
Karen L.
It really helped with reading assignment.
Response from eNotes.comMay 18, 2023
Hi Karen! Thank you so much for taking the time to post your feedback. Please let us know if there’s anything we can help with in the future, and I hope that you have a great day! :)
Customer
This site is very easy to use and always of great help.
Response from eNotes.comMay 18, 2023
Thank you so much for posting this amazing feedback! Please let us know if there’s anything we can help with in the future and I hope that you have a great day!
Customer
Awful experience
Response from eNotes.comMay 18, 2023
I am sorry to hear that you had an awful experience. It does look like PayPal reversed the fee so you have been refunded. Please let us know if you ever want to give eNotes another chance and we will set you up with a free month.
Sumi
Didn’t get answers on time
Response from eNotes.comMay 18, 2023
Hi Sumi! I am sorry that your questions were not answered in time. Most questions are answered within 1-2 hours, but sometimes a tricky question can take longer. I have added a couple of free questions to your account in case you want to give us another chance. I hope you have a good day!
Larry W.
Been charged $49 For a couple of years. Canceled subscription and continued to be charged. Attempted to contact By Phone and e-mail and no response. Don't Subscribe!!! . Company does not care about Customer Service. Total scam if you ask me.
Response from eNotes.comMay 17, 2023
Hi Larry, I am sorry for the customer service issues. Please contact me at [email protected] when you get a chance and I will take care of this.
Casey B.
After canceling my free trial before it was up on July 18, 2022 they still billed me on July 19. They have no way of contacting them about a refund, even though I was still charged after my cancellation.
Response from eNotes.comMay 17, 2023
Hi Casey, sorry for the late reply and free trial confusion. Please contact [email protected] and we will take care of this.
Kelly
Enotes has been erroneously charging us for a service we never signed up for or used. When called to report it Customer Service rude. Asked for full credit card number. Offered no apology snd would not refund a penny.
Response from eNotes.comMay 17, 2023
Hi Kelly, I apologize for the rude customer service. Please send me an email at [email protected] so we can get this resolved.