Enlighten SaunasReviews of enlightensauna.com

*** Dishonest and Criminal. Don’t trust reviews because they pressure unhappy customers to take down negative reviews in exchange for fixing the issues **** The facts of my experience: Received a sauna with a non US compliant heater. Contacted enlighten that they must have sent wrong heater since they advertise the sauna as being compliant with US electrical standards. Was told the rep my electrician reached out to was not actually an enlighten sauna rep and received a phonecall and voicemail with directions to wire the heater in a non code compliant manner in order to make it work. I notified enlighten their approach was non compliant and I would like a replacement heater with one that was UL compliant. The pressed me to have it wired not to code for several additional weeks and only after I reached my breaking point of patience and threatened to pursue legal action did they finally agree to replace the heater BUT I had to send back the non compliant heater first. I sent the heater back and was ghosted for several weeks on getting confirmation or next steps. I finally wrote a review of my experience on Yelp and shared it with enlighten, again threatening legal action if they didn’t rectify the situation. I received nearly immediate response that they had just been busy and couldn’t get to my matter but they did receive the original heater and would send options of replacements. Then they sent me a link to an option which I confirmed was an acceptable replacement. Then they sent several emails and a voicemail indicating I needed to remove my review in order for them to send me the heater. As of 4 days ago I refused to do that and have still not received a confirmation that I’ll receive a replacement heater. Summary: - check all reviews - note that my experience is not the only review indicating these criminal practices - know that there are likely many many more customers that experienced similar challenges but may have taken their reviews down in order to have their matter addressed

Received my sauna very quickly, last week had it put together and used it a few times all ready. I must say I slept much better than usual like a baby lol. I wanted to thank the team on helping me pick out the right sauna for my space, as it looks fabulous in my yard. Thank you again.

I’m writing this from inside a rustic 5 unit. I’m drenched and the unit works flawlessly. There’s a ton of challenges with the logistics of getting this to my house but overall I’m happy and sweaty.

Do not buy the sauna. Delayed shipping. Poor qaulity. Specs do no represent the product. Lack of insulation. Lights are off when heaters are off. Poor cust srrvice response. Overall we regret the purchase.

I do not recommend this company based on my experience with poor customer service and faulty products.

PLEASE READ BEFORE CONSIDERING A PURCHASE WITH ENLIGHTEN SAUNA - If you value your hard-earned money, please go elsewhere for your sauna. I purchased a Sierra 3 outdoor infrared sauna in January 2021 and after the wrong sauna was delivered in July, I finally received the model I purchased in September! This was after Enlighten tried to convince me to keep the wrong sauna. The sound system installed was not the one included in the specifications I received when I initially made my purchase and there are drip marks from a messy stain job on the window seal. When I notified Enlighten Sauna of this and asked for a partial refund, I was told I would need to sand and restain my sauna myself and I was completely dismissed for the wrong sound system, with no response. They have ignored attempts from the BBB to resolve this issue. The heaters only go up to 118 degrees and it takes 4 hours to heat up. This is a defective product that’s not worth a fraction of the price they charge. They have been an absolute nightmare to work with. Horrible service and will take your money without honoring your original agreement. Please do yourself a favor, take it from my experience and go with a different company.

Poor instructions

DO NOT PURCHASE FROM THIS COMPANY My experience has been a complete disaster. Save yourself the time, money and, headache and purchase from another company. If you are still considering purchasing from Enlighten Sauna at least do yourself the favor and read my review. I purchased the Enlighten Rustic-3, Slope Full Spectrum Sauna with an OUTDOOR shingled roof. This is an OUTDOOR sauna. 1. The shipping was a total fiasco and they had no answers for me. It took weeks of calls, texts and, emails to even find out where the sauna was in transit. Grade: D. 2. Once the sauna finally arrived, the finish on the sauna had not dried properly and the packaging stuck to the lacquer coat. It took multiple calls, emails, and texts to get anyone to address my issue. Grade: D. 3. Once I had a professional install the sauna one of the heaters stopped working within the first two weeks of first use. I had to get the heaters exchanged THREE times. This was over a span of several months as their support was unresponsive and it required me to badger them numerous times. They did not send a technician and I had to do the uninstall of the old heater and reinstall of the new heater. Also, during this time the sauna was not usable as it was not able to heat properly. Grade: F. 4. After our very first rain, the sauna soaked up the rain like a sponge. Now, the sauna no longer heats properly. Don't forget, I purchased an OUTDOOR sauna and I live in Southern California where it does not rain a lot. Again, many emails, calls, and texts later, they sent me a new electronic panel thinking there may be some sort of electrical issue. I asked for a technician which they said was not available in my area. I am not an electrician so this is not something I am comfortable taking on myself. Also, the customer support person now says that WE should have "sealed" the sauna when we received the units. Wait, what?! This is an OUTDOOR sauna that we had professionally installed per the instructions provided. This makes no sense at all, however, given my experience I should no longer be surprised. Grade: F. After about 9 months of owning this sauna, I am totally fed up. It appears their 3-year warranty isn't worth a damn since I am asking them to pick up the sauna and give me a full refund. As of this moment, they are refusing to do so. UPDATE #1 After many more calls, emails, and texts they are now saying that in order for me to return the sauna I will need to pay 50% of the purchase price for them to come and pick up the sauna. This completely insane, but again, I should not be surprised. UPDATE #2 (approximately 2 weeks since my previous update) After more texts, emails, and calls I finally spoke with a person named Mike. He said he was in upper management with Enlighten Sauna. After a lot of back and forth and a very unpleasant conversation, he said he would issue a full refund BUT ONLY IF I remove all negative reviews and sign a settlement agreement stating I will not write any additional reviews. Now we know why there aren't a lot of negative reviews because the only way to get your money back is to remove the negative review. UPDATE #3 (3/26/2021) Today I received an unsolicited phone call from Maria. I assume it has to do with the BBB and California Attorney General complaints that I have now filed. By the way, as of today's date, Enlighten Sauna has an 'F' rating with the BBB. She reiterated that the only way Enlighten Sauna will refund my money is for me to sign a settlement agreement and for me to remove all reviews. I stated that I will not be blackmailed into doing that. Update #4 I received a letter from the California Attorney General's office. They have received my complaint and will be engaging with Enlighten Sauna to resolve the issue. As stated previously, in order for me to get a refund for the defective sauna, Enlighten Sauna is requiring me to sign a Settlement Agreement which would force me to remove all reviews. I am hopeful that the CA Attorney General will "enlighten" them that these types of business practices are not acceptable in the state of California or our country, for that matter. Stay tuned for updates. Update #5 - May 5, 2021 As of today, I still do not have a resolution to my issue. I cannot state strongly enough that BUYER BEWARE. This has been a total nightmare since the moment we ordered from this company.