Enlighten SaunasReviews of enlightensauna.com

Response from Enlighten SaunasJan 7, 2026

Dear Fabiana, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how disappointing it can be when a product doesn’t meet expectations. Our support team has attempted to contact you twice over the past two days after receiving your message, as we’d genuinely like to better understand your current concerns and see how we can assist. We’ve previously helped with maintenance-related questions, and routine upkeep for outdoor saunas is outlined in the owner’s manual, including reapplying protective treatment approximately every six months. We’d welcome the opportunity to speak with you directly and work toward a constructive resolution. Please contact our support team at 888-877-2862 (888-87-SAUNA) at your convenience. - Enlighten Sauna Team

Response from Enlighten SaunasJan 5, 2026

Dear Bradly, Thank you for sharing your experience! We’re thrilled to hear that your outdoor Enlighten Sauna has been easy to assemble, heats up quickly, and has provided reliable enjoyment for the past four years. Building durable, high-quality outdoor home saunas and providing excellent customer service is always our top priority. We truly appreciate your support and trust! — Enlighten Sauna Team

Response from Enlighten SaunasFeb 18, 2026

Dear Jeff, we’re very sorry for the frustration caused by the delay. Your sauna experienced unexpected delays, but our team has been in close contact with you, actively working to resolve the situation and providing regular updates throughout the process. We are committed to making this right and ensuring every customer receives their order. If you have any questions, please reach out to us directly. - Enlighten Sauna Team

Response from Enlighten SaunasOct 20, 2025

Dear Casey, we’re very sorry for the frustration this has caused. Your sauna was delivered, and the red light you ordered has been delayed due to a backorder. We’ve been in touch and expect to receive your light very soon, so we can ship it right out. We completely understand your disappointment and appreciate your patience as we resolve this. Please reach out to us directly at [email protected], so we can update you on your shipment. -Enlighten Sauna Team

Response from Enlighten SaunasOct 20, 2025

Dear Michael, we’re truly sorry for the delay and understand how disappointing this experience has been. Your order is for a custom-made sauna, which is non-refundable, and the Estimated Time of Arrival (ETA) provided at purchase is an estimate that may vary due to production or logistics conditions beyond our control. For custom units, we accept check payments only, while most of our standard sauna orders are paid by credit card. This process allows us to accommodate special specifications and offer tailored pricing. We understand how frustrating delays can be and sincerely apologize for any inconvenience. Please rest assured that your order remains in progress, and our team is closely monitoring it to ensure delivery as soon as possible. We appreciate your patience and the opportunity to make this right. Please don’t hesitate to reach us directly at [email protected] for real-time updates on your order. -Enlighten Sauna Team

Response from Enlighten SaunasOct 20, 2025

Dear Kim, we’re very sorry to hear about your experience and want to help resolve this as soon as possible. Unfortunately, we haven’t been able to locate your order based on the information provided here. Please reach out to us directly at [email protected] or call (888) 877-2862 so we can look into this and assist you right away. We take all feedback seriously and are committed to ensuring every customer receives the product and service they expect. We’d appreciate the opportunity to make this right. — The Enlighten Sauna Team

Response from Enlighten SaunasJul 10, 2025

Dear Zech, wow, thank you! It means so much to hear you've been loving your sauna since 2016. We're really proud of the quality and craftsmanship, and it makes our day knowing it's still going strong and bringing you joy. Thanks for being part of our sauna family all these years! -Enlighten Sauna Team

Response from Enlighten SaunasApr 10, 2025

Dear Jason, Thank you for sharing your feedback. We truly apologize for the inconvenience you’ve experienced. We understand how disappointing it can be to encounter issues with your sauna, and we want to reassure you that your situation is being taken seriously. Our technician, Armand, worked directly with you to address the concerns, providing and shipping replacement siding to resolve the issue with the exterior. We understand, however, that the situation has not yet been fully resolved to your satisfaction. Regarding your warranty claim, it is currently under review by our warranty department, and we are committed to resolving it as quickly and fairly as possible. We sincerely apologize for any delays in communication and are actively working to improve our follow-up process. We truly value your feedback, and please know that we are dedicated to ensuring our customers receive the support they need. If you have any further questions or would like to discuss this further, don’t hesitate to reach out directly. We appreciate your patience as we work through this, and we hope to earn back your trust. -Enlighten Sauna Team