Dustin S.
This winder is a piece of art
This winder is a piece of art. Their customer service was too notch!!! I actually broke one of the watch pillows right when I got it and asked them if I could buy one to replace and they said absolutely not and sent me 2 to replace! I was blown away every step of the way! Great product!!! Now I just need 3 more watches to fill it up!
Response from EnigwatchDec 26, 2023
Dear Stanley, We're thrilled to hear that you consider our watch winder a piece of art and that your experience with our customer service was top-notch. Your satisfaction is our ultimate goal, and we're delighted to have met your expectations. We greatly appreciate your understanding and patience when you encountered an issue with one of the watch pillows. It's our pleasure to provide you with the replacements at no cost, as we want to ensure your winder is in perfect condition for your watches. We're excited to hear that you're planning to fill it up with more watches! The more, the merrier, and our watch winder is designed to accommodate your growing collection. If you have any questions, need assistance, or have any further feedback, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing our product, and we can't wait to see your collection grow. Best regards, Customer Service Team