Enigwatch Reviews | Read Customer Reviews of enigwatch.com

Enigwatch Reviews | Read Customer Reviews of enigwatch.com

Enigwatch reviews

Showing 26 reviews with 5 stars · Clear filters

SJ B.
Sep 25, 2024
All is well - after 8 months
Although initially the watch winder was sent with pillows that were unsuited for my large wrist, after 8 months of pestering the online customer "support" person (Chester, who was particularly unhelpful), the General Manager, Nathalie Miller, got involved and fixed the issue! I would still own an unusable watch winder, had it not been for her involvement, which I appreciate. Great product, great service from Nathalie, terrible "customer service" from Chester.
Response from EnigwatchJan 28, 2025
Hi SJ B, Thank you for sharing your feedback with us. I’m sorry to hear about the trouble you experienced at first, and I truly appreciate your patience while the issue was being resolved. Your kind words about the product and Nathalie’s help mean a lot, and I’ll be sure to pass them along to her. We’re taking your feedback about customer support seriously and will work on improving to ensure a better experience for everyone. If you ever need anything, please don’t hesitate to reach out. Thank you again for giving us the chance to fix this. Best regards, The Enigwatch Team
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Alwyn A.
Aug 7, 2024
The safe arrived in very good…
The safe arrived in very good condition, packaged securely in the box. Its exterior boasts a flawless finish.
Response from EnigwatchAug 14, 2024
Hi Alwyn, Thank you for your feedback! We’re delighted to hear that your safe arrived in excellent condition and that you’re pleased with its flawless finish. It’s important to us that our products meet your expectations from packaging to performance, so we’re glad to know you’re satisfied. Thank you for choosing us, and if you need any further assistance, we’re here to help! Warm regards, The Enigwatch Team
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Uendi S.
Jul 31, 2024
I chose to buy this because it was to…
I chose to buy this because it was to replace my older winder. And I chose this not without reason... Previously I researched several winder stores, and enigwatch is different from the others... I contacted one of their customer service and they gave a recommendation along with the basic reasons. what a detailed explanation. all understand the material they make. amazing... the process is also quite fast, they guarantee the security of my personal data and payment.. only 10 days I waited and this in my opinion is quite fair with good packaging and 100% savety.. while for the widing everything went well,, no problems,,, the 12 players are very quiet. It displays my watches beautifully and I am very happy. I hope this movement can last more than 10 years. highly recommended!!!
Response from EnigwatchAug 14, 2024
Thank you for your detailed and thoughtful review! We’re delighted to hear that your experience with Enigwatch exceeded your expectations, from the initial research and customer service interaction to the secure and timely delivery. It’s wonderful to know that our team’s detailed explanations helped you make an informed decision and that you’re pleased with the quality and performance of your new watch winder. We’re glad that the winder is displaying your watches beautifully and operating quietly, just as you hoped. Your satisfaction is our top priority, and we appreciate your high recommendation. Thank you for choosing Enigwatch, and we’re confident that your winder will serve you well for many years to come! Warm regards, The Enigwatch Team
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Mason L.
Jul 25, 2024
I purchased my Veron a couple months…
I purchased my Veron a couple months ago. It was easy to install. I installed it under a shelf in my closet's floor. I have securely attached it to a wall. It has plenty of room for my watch collections estate papers, my four pistols, and my coin collection. The combination is easy, with the option of entering up to a six digit code or fingerprint recognition. I feel totally secure with it and am totally satisfied. I would highly recommending a Veron safe for your peace of mind.
Response from EnigwatchAug 14, 2024
Hi Mason, Thank you for your detailed feedback! We’re thrilled to hear that your Veron safe has met your expectations and that you feel secure with it. It’s great to know that the installation was easy and that it fits perfectly in your closet, providing ample space for your valuables. The combination and fingerprint recognition features are designed for ease of use, so we’re glad to hear they’re working well for you. Your satisfaction is our priority, and we’re delighted that you’re happy with your purchase. Thank you for recommending the Veron safe—it’s wonderful to know it’s giving you peace of mind. Warm regards, The Enigwatch Team
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Alex J.
Jul 25, 2024
The watch winder can maintain 6 watches…
The watch winder can maintain 6 watches and programs per rotor. It is QUIET and I have in next to my bed and my head and don't hear anything while I sleep. HAs addition storage in the drawer that is nice as well as gives you extra you gives you extra pillows for the watch rotors so easy to swap out. Especially like the rotor stop feature when the door is open. Made well and works perfectly. A+.
Response from EnigwatchAug 14, 2024
Hi Alex Thank you for your fantastic review! We’re delighted to hear that your watch winder is performing so well and that it’s quiet enough to keep next to your bed without disturbing your sleep. It’s great to know that you’re enjoying the additional storage and the thoughtful features like the rotor stop when the door is open. We’re thrilled that it’s meeting your needs and that you’re pleased with its quality and functionality. Thank you for choosing us, and we appreciate the A+ rating! Warm regards, The Enigwatch Team
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Jason R.
Jul 24, 2024
I've been using it for a few days and…
I've been using it for a few days and I'm quite satisfied with it. Pros: The package came with 8 watch pillows (2 were extra) that are really good around the cushion (with the bracelet buckles closed) and inserted the cushions (with the bracelet closed) and inserted the cushions in the box. The cushion holds the watch well- it's snug when the buckles are close but also very gentle for the watch. The motor was so quite and I almost can't hear any sound. I think the opening of the case was very thoughtful(difficult to explain, you can see in the third image). Cons: I don't need the blue lights for my rose gold watches. I guess it will look cool on black or silver hardware. Overall: I highly recommend this watch winder1
Response from EnigwatchAug 14, 2024
HI Jason Thank you for sharing your experience with us! We’re glad to hear that you’re satisfied with your watch winder and that the extra watch pillows, snug fit, and quiet motor have met your expectations. It’s also great to know that you appreciate the thoughtful design of the case. We appreciate your feedback about the blue lights, and while they might not be perfect for rose gold watches, we’re happy to hear that you still highly recommend the watch winder overall. Thank you for choosing us, and we hope you continue to enjoy using your watch winder! Warm regards, The Enigwatch Team
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Frank
Jul 24, 2024
My best friend recently tied the knot
My best friend recently tied the knot. and I wanted to gift the couple something timeless. Given their shared love for watches, a watch winder seemed apt. It reached them in 6 days. and they couldn't stop praising the meticulous packaging. The customer service was proactive, ensuring the gift was perfect in every way. They've since told me it's one of the most thoughtful gifts they've received, and it holds a place of pride in their home.
Response from EnigwatchAug 14, 2024
Hi Frank Thank you for sharing such a wonderful story! We’re thrilled to hear that the watch winder made such a meaningful and timeless gift for your best friend and their partner. It’s great to know that it arrived quickly and that the meticulous packaging and proactive customer service added to the experience. We’re especially happy that they’ve found it to be one of the most thoughtful gifts they’ve received. Thank you for choosing us to help celebrate such a special occasion! Warm regards, The Enigwatch Team
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Erik B.
Jul 22, 2024
This is the second watch winder we have…
This is the second watch winder we have purchased from Enigwatch. It is by far the best. One of the setting is to run 12 hours and during those 12 hours it runs for one minute and rests for nine minutes. Then it rests for 12 hours until the next cycle. The finish on the case is very nice. They watch is elegantly displayed and you can see it easily from the front of the box. Order number #8221582ENW
Response from EnigwatchAug 14, 2024
Thank you for your continued trust in Enigwatch! We’re thrilled to hear that this is your second watch winder from us and that you find it to be the best so far. It’s great to know that the 12-hour cycle setting is working well for you and that you appreciate the elegant display and finish on the case. Your satisfaction means the world to us, and we’re grateful for your loyalty. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing Enigwatch! Warm regards, The Enigwatch Team
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