EndurafloodReviews of enduraflood.com

Buyer beware regarding this company. Most importantly the complete lack of AFTER order/installation/return customer service! We returned $700 worth of unused product in their original boxes. These items either could not work in our space or were overages from the build order. After spending another $200 to return the unused product, we were emailed a credit for less than half of the returned product cost (less the 20% restocking fee). When questioned, were told many of the returned items were "damaged"!!!!!! Keep in mind, you never speak to a person in customer service, you have to repeatedly send emails...How in the world is it possible to have "damage" to unused product that was returned in the original boxes and in the same manner it was shipped to us? How is it possible to "damage" storm/flood ready product?? I am also disappointed in the product "ease of installation".This product was not easy to install in our spaces due to uneven walls, corners, ect and the crazy amount of cuts our contractor had to make. I strongly advise people to investigate other products on the market for homes in flood prone areas as this product is expensive, NOT easy to install in older homes, has a ridiculous non negotiable return policy, and a customer service department that is beyond poor at best! Regret now using this product. Enduraflood--poor customer service on the return end. No compassion for their customers!

My vacation rental was hit by both hurricanes this past fall. I was excited to try this product and was told I would receive the product in 2-4 weeks after ordering. As it is a vacation rental, every day that the repairs didn't occur caused me lost revenue but I was willing to wait a little for what I thought may be a superior product. They charged my credit card when I ordered on 11/1 for a total of $4,359.57. I checked back regularly with customer service to try to get updates regarding product shipment and I kept getting put off or told it was shipping soon. Finally at the end of November they shipped part of the product valued at $2,343.90 with the promise that in a few days the remainder of the product would be shipped. My contractor wouldn't start without all the product. Needless to say it did NOT ship in a couple of days, and I had guests scheduled to arrive for Christmas. Finally two weeks before my guests were to arrive they finally admitted that I would not receive the product in time. They completely left me in the lurch and I had to do a hard pivot with another material. They did credit me $2,015.67 for the product that never shipped and SAID they would credit me when they received the shipped product to their warehouse. Yes, I have this in writing. Stupidly I thought they would honor this when the first credit came in. Keep in mind I was literally at this house trying to put it back together so as not to ruin my renter's Christmas vacation. Months later when I had time to do my book keeping after surviving a natural disaster, I realized that I never got the credit for the product shipped back! I immediately emailed them and asked them for my credit. I received a response that they were "looking into it". Then they came back and told me that they did credit me in the $2,015.67 and gave me the transaction number (which I already knew). I responded with screenshots from my bank statements showing the initial charge and the one credit and asked for the remainder to be credited as soon as possible. No response! Keep in mind the when they refer their customer service number is a is a lovely lady that will help you place the order (see other one star review below). BUT, SHE HAS NO AUTHORITY OR POWER OVER ANY OTHER CUSTOMER SERVICE ISSUE. You simply cannot reach a live human in customer service and her only advice is to keep emailing. I have over 18 emails back and forth with this company and the last three they have not even bothered to respond. I don't know if they are having financial difficulties, are trying to scam me or what the issue is but they owe me $2,343.90. I have tracking on my emails so I know when they have been opened. My emails have been opened by the company and ignored. The excuse of the hurricane and increased demand is just that ...an excuse. If you don't have the product then put it on backorder and be honest...don't string people along. People who were suffering from a natural disaster of all things! Their product may be great but their ethics and customer service is not. There are other products that do the same thing out there. Go find them. UPDATE: As described above they credited me for the product they did not send but not the product that was returned. I have all of the emails that have been sent back and forth and screenshots of my credit card statements. If I could upload them I would. So I guess now they are lying. Avoid.

My home in Milton recently experienced flooding, prompting me to place a $10,000 order with Enduraflood on October 28th. To date, I have only received the trim, which arrived last week, over a month later. While I understand the high demand and therefore will not rate them 1 star solely for the delay, my dissatisfaction lies with their extremely poor customer service. The individuals answering the phone are unable to provide any useful information—they can only take new orders. They cannot tell you when your order will ship, where you stand in the queue, or make any adjustments to the order once placed. When seeking answers, I was directed to send repeated emails, marking them as "2nd request," "3rd request," etc.,. In a desperate attempt to get my cabinets installed, I requested a partial shipment, again with no response. Consequently, I had to purchase an alternative board to use behind my cabinets, accepting the additional costs myself. This lack of response and transparency led me to question the legitimacy of Enduraflood, suspecting they might be stringing customers along. Despite their claim of a 2-4 week delivery window, expect significantly longer waits and minimal communication. You will not be able to speak to a live person about your order, and updates are non-existent. Although I cannot yet speak to the quality of the product, as I have not received it, I strongly advise against this company if you value good customer service.

I purchased the product after Helene flooded my downstairs. I ordered everything except the chair rail because I need a wider chair rail to cover the line between the boards and the drywall. I placed the order 10/17 and paid for it. I followed up two weeks later and was told my order was in process. Another two weeks I call and only get voicemail. No return call. I emailed and they emailed back to say they cancelled my order and refunded my money on November 20th. So they held my money and then cancelled my order because I did not order the chintzy chair rail. Its their way of driving up the cost to repair your home by requiring you to buy all of the parts and pieces. Even though the pieces I did not buy would not even work for my application. Terrible company with no morals.

This product is very overpriced. Not one of these reviews talk about the price for both product and shipping. The company is in NJ and needs to ship everything which is min of $400 they dont have any product waiting in any other state...they want you to pay for shipping to your flood prone area. They rely on this online estimator and if you have a question outside the estimator they dont know how to answer it. And for something that was 144 linear sq ft the price was $6,000 for 33 inch high boards. (another $2,000 to install it) basically I can remove and replace sheetrock 3 to 4 times for the same price. Google "‎Vinyl Wall Panels" or "PVC wall panels" and you will find products at 1/10th the cost at your local hardware store. A box of screws was priced at $22. I called support and they couldnt even answer any of my questions said this product is probably not for me.