JB
tried to order with expedited shipping…
tried to order with expedited shipping which I was willing to pay more for. Filled out the entire order and went to checkout, it removed my expedited shipping without my consent and replaced it with free shipping which takes longer. Long, long, long story short, after much trial and chatting back and forth with the customer support person in the chat box, they told me it was an issue with the global site and go to the US site. I did as instructed but had to start all over again as it did not save my info or ordered items in the cart. Well I finally get to checkout again and selected expedited shipping and went to pay and poof, it was gone again with free (longer) shipping replacing my expedited shipping. I was very upset. More chatting with the service rep in the chat box and they inform me they are having issues and sorry, I should email the US support team. I did and copied them on the entire issue. They responded back I would be getting the expedited shipping and apologized. All was well, I got a shipping notice that my package would be here as I requested and tried to pay for. Then today I get a notice from UPS that my shipping order was cancelled altogether my Endoca with no notice or explanation. I emailed Endoce US customer support and till have yet to receive any reply or answer as to why. Mind you I paid a good amount of money for the products with the expectation they would be here no later than today, and yet they are not.
Response from EndocaSep 20, 2018
Hi JB, Thank you for taking the time to share your experience with us. I apologize for this unfortunate experience you had on our website in regards to shipping. I would like to amend the dissatisfactory experience you have had ordering on our site. Please expect an email from our customer care team. Sincerely, Claire Endoca