D. M. G.
Disappointing experience (resolved)
UPDATE: The vendor has contacted me and made things right. Disappointing experience. On my first order someone reaches out and asks if I need anything (probably to try and up-sell me on hosting). First order arrives fine, miner works, no issues with it almost a year later. Happy. I place a second order for the same type of device. No one reaches out (that's fine), arrives fairly quickly, excellent condition, just as the first. Not expecting any problems. Happy. A few days later, the miner stops mining. Reach out to them via contact form on website. No response. After getting assistance from BitcoinTalk from a random stranger, I discover I received a unit with a bad fan. I reach out to EndlessMining again, this time through Telegram. No response. I end up having to buy a new fan at my own expense from a 3rd party vendor. Still haven't heard back from EndlessMining.
Response from EndlessMining.com ™Jan 24, 2025
Hi DMG, Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration this situation has caused you. At EndlessMining, we strive to provide a high level of service, and it's clear we fell short in this instance. We’ve reached out to you directly via email and Telegram to address the issue right away. We want to make this right and assist you further. Your satisfaction is extremely important to us, and we’re committed to ensuring a better experience moving forward. Thank you for bringing this to our attention. Best regards, Agustin Cortes CEO, EndlessMining.com


