Dario P.
EndlessMining Failed to Deliver My Miner — Then Threatened Me for Speaking Up
On May 10th, I placed and paid in full for an ALEO AE1 Lite from EndlessMining, with the understanding that it belonged to the April batch — clearly advertised with an expected shipping window of April 30th – May 10th. That was the basis of the commercial agreement. Despite paying on time and in full, my unit was never shipped, and I received no tracking number, no clear delivery date, and no transparent communication. Instead, here’s what happened: - I was told the batch had arrived at their warehouse. - Days later, I was told that wasn’t my batch. - I was offered $100 toward UK tariffs, despite the fact that my unit was being shipped to the United States. I asked for a refund based on the failed delivery window and was refused, with the company citing their self-imposed 30-day policy hidden in their terms. Meanwhile, I placed an identical order with a different vendor, who was able to provide delivery confirmation and tracking within 24 hours. That directly contradicts EndlessMining’s narrative that the April batch was not shipping yet. It was — just not to me, despite my order being within the valid timeframe. When I pointed this out and insisted on a refund, I received an email from the CEO doubling down on the refusal and then threatening me with legal action for supposedly defaming the company — simply for saying I would share my factual, documented experience online. Let me be clear: I have records of every email, Discord message, and contradiction. This review contains only verifiable facts. I have not received the product I paid for. EndlessMining has refused a refund, despite the original delivery window having clearly expired. They refer to U.S. law and their Maryland-based terms and conditions — but I am a consumer based in the European Union, and this was a cross-border transaction, where EU consumer protection laws apply under Regulation (EU) 2011/83 and Directive 93/13/EEC. This review is not an opinion — it is a report. One based on a real transaction that went completely off the rails and was handled with what I can only describe as legalistic deflection, misdirection, and a total lack of customer care. If EndlessMining issues a full and immediate refund, I will consider updating this review to reflect that. Until then, I stand by every word — and I will be escalating this through ECC Italy, AGCM, and EU Small Claims. I strongly advise others to look elsewhere. This company failed to deliver the product, failed to own their mistakes, and tried to intimidate me into silence. Buyer beware.